All posts by Don Miller

Understanding your IT Infrastructure Options

Following up on the previous blog where we explained what you should know about the costs and capabilities of your IT Systems. This post is a discussion on what you can do with that information.

There are options available to a business owner today that can lower the costs of the IT systems they need to run their business.

On-Site:

The first option is to replace old, outdated equipment. While buying new equipment can incur a large initial expense, the right purchases can save you money over time. Manufacturers are building more efficient hardware these days in power usage and throughput capabilities in a smaller footprint, saving money over time. Plus the extra operational headroom that new hardware will make it easier to meet demand growth and implement new features and functionality.

There is a downside to new equipment. The responsibility of running, securing and maintaining your IT systems will still rest with the business. Is there knowledgeable staff available to make sure best practices are adhered to; i.e. redundancy at all possible points of failure, a data backup plan in place and tested on a regular basis, scheduled hardware maintenance windows and software patching, data access controls per legal requirements.

Co-Location:

Owning and housing your IT department on site is a lot of responsibility and costly. There are a couple of other options to consider. The first is to move your data processing hardware to a co-location datacenter off site. This is a good option for companies that use servers to store and process company data. In a Co-Location (Co-Lo) environment, rack space and network connectivity is leased in a data center. There are many service offerings but the basics are the Co-Lo vendor provides the power, cooling and supporting network infrastructure as well as the staff to support your hardware. There are differing levels of support response times (SLA’s) that are offered depending on your needs. See previous blog.

Using a Co-Lo usually requires that you purchase the hardware. And to meet the Service Level Agreements (SLA’s), the vendor will require that you provide redundant hardware to be onsite, if not in your rack(s). Best practices state that business critical IT systems should have redundancy built in. This should be budgeted for regardless of where your IT systems are hosted.

Another benefit to locating your IT systems off-site is that a good Co-Lo can offer a hardened environment that can better keep your services up and running in case of a service impacting event at your location such as a power outage or natural disaster.

Cloud:

Moving your IT systems to the Cloud is a third option. This is where you contract your computing power needs and services to a Cloud Service. Once SLA’s are agreed to, the cloud service provider is responsible for providing hardware and availability to meet the SLA’s. The business owner only has to worry about having the bandwidth to connect to it and making sure the SLA’s agreements are met.

There are long term financial and operational commitments and impacts to your final decision on how to support your IT requirements. This and the previous post have really only touched the surface of what needs to be considered before making that decision. We can’t stress strongly enough the importance of getting a knowledgeable and experienced resource to assist in your decision.

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Internet Service Providers

New Year Resolutions for your Customer Service?

The New Year Celebrations have come and gone and the holiday decorations stored away for another year, it’s time to get on with business in 2018. Now is as good a time as any to sit down with your employees and staff to refocus their efforts to match up with your company’s charter.

I am not talking about just hanging a freshened up charter statement on the wall. This is about looking through the proverbial suggestion box and really reading the ideas with a view of how they match up with your company’s goals. Meet with the staff who are working your front lines and listen to what they are saying; the good, the bad and the ugly. Maybe answer a few customer service calls yourself.Customer Service Team

It is important to remember that call quality reflects on your company. If you are using VoIP, does it sound like your call center is halfway across the globe? Are voice or video calls choppy and garbled? If so, it might be time to upgrade your internet connection. Maybe there is better high speed internet services available to your locations.

Get to know your customers and how they are interacting with you. Are there any services and tools that can help you support your customers. The buzzword of the day is Omni-Channel Marketing. This allows customers to get in touch with you by whatever electronic means they have available to them. Consider things that will make your employees’ jobs easier? Find out how they feel about the tools they now have. What’s working, what’s wasting their time?

Are there any new tools or services out there that you can add to your sales offering that will be a demonstrable value-add for your customers? For example, Nexmo is a company that provides software to enable chat with your customer service team within your website. Just a warning, weigh the benefits of offering a useful product versus the risk that it is not fully baked. Do your research.

Look at what your competition is doing. It might be time to make sure your marketing strategy highlights why you are the better choice. Find out from your sales people what they are seeing out in the market by way of competition, customer needs and product trends.

Where is your company’s data stored? Is it stored securely and is it backed up? Check into backup services providers that can save your data off site. Microsoft Skydrive, Amazon Web Services and Google Drive are three big name data backup providers. If you already have a service, it’s always best to test that you can get the data back.

No one can really predict what 2018 will bring. If you keep your eyes and ears open to what is going on around you, the opportunities that present themselves will never be too far out of reach.

Happy New Year!!!

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Gift Box

Some Gift Ideas for 2017

Now that I have recovered from the big turkey dinner, I am down to the big job of finding the right gift for each person on my list. Instead of battling the throngs of holiday shoppers, I spent Friday going through the sales fliers and researching what electronics are new, exciting and in demand this year and trying to match them with the right recipient.

I have been spent a good part of the weekend on the web going down one electronic rabbit hole after another. My thoughts on electronics gift giving have changed a little since I started. My philosophy on wish lists is they make gift giving easy for the giver but boring for the receiver once they get over the novelty of getting what they wanted. Save the wrapping paper because no one is going to be surprised. Gift cards are always popular but they pretty much say I care as much for you as I do the mailman.

All that being said, people want stuff. My parents had a rule of thumb. Aside from the obligatory, socks and underwear, we usually got two things from our list and then random stuff that we needed but didn’t know it at the time.  To tell you the truth, I can’t remember many of the gifts I got except for the two McDonald’s gift certificates in our stockings each year and was able to get whatever I wanted with them.

With all that in mind and realizing that things have changed a bit since the days of 25 cent hamburgers, I came up with the ideas below. These are just ideas, TeledataSelect is not compensated for anything on the list below.

We are big proponents of backing up your computers and devices. People have so much of their lives stored digitally these days. Protecting it is easy but it’s also easy to put off until it’s too late. A great gift idea is to get a cloud back up for your family’s computers and devices. This link is a review of the top services.

iPhone data cableOn that same topic, for the active iPhone user, this little gadget will get around Apple’s space limitations to let you take more pictures, load more music and use more apps. Not to mention, easily create backups of your phone.

Another useful gadget to have nearby is an external battery charger to keep all of your devices working even if you forget to charge them up. I keep one in my car and a couple in my backpack. They are cheap and have become almost a commodity item. Stick to the power packs that provide at least 10,000ma. That size can recharge most tablets once and  phones at least 3 times on a single charge.

Is anyone in your household complaining about WiFi deadspots around your home? New WiFi Mesh technology allows you provide full WiFi coverage as far as they can go from the base. Expect to pay $300 to $400 for a good system. Linksys’ Velop and Netgear’s Orbi are getting good reviews.

For the drivers in your family, dashboard video cameras are very popular. dashcamTheir big benefit is in the case of an accident, there is irrefutable evidence as to what actually happened. Otherwise, Safely at your destination, you can rewatch your trip and upload any crazy stuff to YouTube. This link will take you to reviews of the top Dashcams available. 

Relatively new on the tech front are Bluetooth powered tracking tiles. They can be inserted into wallets, hooked onto key chains and attached to luggage tags. If you lose track of anything you attached them to, a phone app will show you where it is via a Bluetooth signal it transmits to any device that is running the app. The technology is relatively new and relies on widespread consumer usage to find anything outside of your current Bluetooth zone. Here is a link to a review of the Bluetooth trackers that are out there at this writing.

thermapenFor the griller in the family, I can personally vouch for the Classic Thermapen from www.Thermoworks.com. It is arguably the best, fastest and most accurate meat thermometer on the market.

I know this seems like a pretty random list of presents that admittedly, I wouldn’t mind getting or giving. My overall goal for holiday giving is to spend my hard earned money on quality gifts that won’t end up re-gifted or in the back of the closet by January.  I hope this helped in at least giving you some ideas.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

 

 

 

Cable DSL Fiber

An overview of DSL, Cable and Fiber

There are others, but the most common internet service options available to the average consumer today are cable, DSL and fiber optic. While it’s true that each is capable of providing you with high-speed capabilities, these services are very distinct. Understanding each of their capabilities compared to your needs should be the determining factor in which type of internet access you choose.

DSL:
A Digital Subscriber Line or DSL connection, shares the existing copper wire of your phone line to deliver high speed internet access. Most DSL technologies use asymmetrical data transfer which means that consumers download speeds will be much faster than their upload speeds. While this isn’t an issue for typical web browsing, doing any sort of data transfer that requires substantial upload bandwidth (such as Cloud Computing, offsite backups or video conferencing) will be much slower than fiber or cable. Another criticalDSL factor that will impact your decision to go with DSL is that the distance between your home or office and the provider’s central office has to be less than a mile. The further you are from the main line, the weaker the signal, and the slower the connection. If you are in doubt whether a DSL plan you are considering is enough for upload intensive applications, we recommend looking for upload speeds of at least 1mbps.
As a rule, typical DSL is not as fast as your other options but depending on your usage, it could suit your needs at a lower price than cable or fiber.

Cable:
For business customers, cable internet is often the best internet solution due to its wide Cableavailability and speed compared to DSL. Cable internet service shares the coaxial cable that also provides TV service. In contrast to DSL, the quality of a cable connection does not depend on distance. Unlike DSL, however, your neighbors will be sharing the cable’s overall bandwidth. So depending on how many users are sharing the cable, peak time usage can result in a slower internet experience. The faster speeds of cable are reflected in the price; you should expect to pay more for cable service compared to DSL.

Fiber:
Provided by companies such as AT&T, Qwest and Verizon, fiber optic offers many advantages over conventional copper and cable services. It is able to transmit data much faster over greater distances. Because the cable is smaller in diameter, weighs less and is stronger, it makes an ideal alternative for a wide variety of cabling solutions. Since the conductor is glass and cannot generate electricity, fiber is immune to all sorts of Fiberinterference. This means that it can come in direct contact with high-voltage electrical equipment, power lines and lightning, all while still putting out a superior performance. Fiber optic service is the most expensive of the three options although it is becoming competitive with cable as the technology matures and fiber service becomes more available. That said, fiber is still only available in a few markets, so there is no guarantee that you will be able to find it.

Summary:
For many businesses, simply increasing your current bandwidth can fix day-to-day slow-down issues. But for some, your needs may have exceeded the platform’s capabilities. In that case, an investment in a more robust solution may be required. Assuming all are available, choosing between cable, DSL and fiber depends on your needs and budget. If you have limited bandwidth requirements, DSL is probably the best option. This allows you to use the net at quality speeds without breaking the bank for it. The growing availability of Fiber is providing the fastest possible speeds  to a wider audience then ever before. Cable is a tried and true solution providing super-fast connections at reasonable prices.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Computer Robot

I Thought You’d Never Asks. Whats a Bot?

Internet Bots, What are they really?

The term “bot” comes from the word robot. An Internet bot may also be known as a Web robot or WWW robot. But what do they do really and are they good or bad?

Simply put, An Internet bot, is software that performs automated tasks (scripts) over the Internet. Typically, bots perform tasks that are simple and structurally repetitive, at a much higher rate than would be possible for a human alone. Bots can be used forRobots productive tasks, but they are also frequently used for malicious purposes.

The largest use of bots is in web spidering (web crawler), in which an automated script fetches, analyzes and files information from web servers at many times the speed of a human. More than half of all web traffic is the result of these spider bots. This is how search engines like Google and Yahoo get the information needed to provide results for your search queries.

Chat Bots attempt to provide a lifelike simulation of a human on the other end of your chat session. These are benefiting greatly from the advances in Artificial Intelligence software. These are beneficial in that they can handle a great deal of the level one customer service inquiries a company receives.

RobotMalicious bots are typically involved in identity theft and denial of service attacks. blended threats that come as part virus/worm, part bot and are used in identity theft or to launch denial of service attacks. Especially if multiple bots are coordinated into a botnet, which is a grouping of computers that are all infected with a malicious bot which work together to infect or attack other computers.

Other malicious uses involve bots that harvest email addresses for spam, scrape content or manipulate comments/votes on sites that allow user feedback.
A gray area also exists where bots are used by websites to promote shopping deals. In such cases, a bot will perform much like a search engine spider to index information about products on the Web. Some e-commerce sites take steps to ban shopping bots of this type, while their creators feel that they are simply providing a better service to their own users.

Regardless of their intention, Bots are here to stay and will continue to become more intelligent and impactful. Knowing that they are out there, having good malware/antivirus protection and how they present themselves in your web browsing can limit any negative impact.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Airplane Panel

Flying Without Instruments? A Guest Blog

Airplane
No business should operate without routine IT system “Check Ups.”  This is highly advisable since so many companies are getting mixed results from their Managed Services Providers (“MSP’s”) – and don’t even know it.  Over 80% of the clients ProviDyn added in the past year were unaware of the following “red flags” uncovered by our network engineers during the onboarding process:

#1 – BACK UP & DISASTER RECOVERY FAILURES

Major data loss can threaten the survival of a business. And not having a recent backup can increase vulnerability to ransomware scams.

#2 – SERVERS NOT BEING PACTHED OR MAINTAINED     

This affects system-wide operational performance, user productivity and data security – and pertains to premise-based servers as well as cloud applications.

#3 – LACK OF DOCUMENTATION/BUSINESS CONTINUITY PLANNING

Every organization needs a digital blueprint of all technology assets and relationships spanning hardware, software, cloud services, contracts, licenses, encrypted passwords and network architecture. Having an updated and portable service catalogue is the ultimate business continuity plan. Think of it as a personal medical record for your organization.

Even worse, each onboarding scenario was also lacking a system of verification which suggests a number of companies with professional IT support resources are still “flying without instruments.” All of which puts assets at risk and opens the door for liability including but not limited to performance limitations, data breaches and compliance violations.

Two other trends are rampant in the small and mid-sized business space:

#1 – ONE PERSON AS THE POINT OF CONTACT

Having one person as the point of contact with your MSP – acting as an intermediary, managing all tickets and user support issues is risky. This affects user experience, productivity, morale and may limit the MSP’s ability to get direct visibility into serious system-wide problems brewing beneath the surface.

 #2 – NO INFORMATION LIFECYCLE MANAGEMENT POLICY

Design a policy to cover the creation, application, transmission, storage, archival and disposal of data. The benefits are at least two-fold – One: a structured file access routine creates improved work flows for everyone. Two: Since 1 in 5 businesses get hacked into every year, all companies should know what they are trying to protect, understand relevant threats and have standard operating procedures around early detection and response.

For more information on “Check Up” options visit:
www.providyn.com

Jed Fearon
Jed Fearon
Providyn Solution Advisor
Managed IT Services and Cybersecurity
(404) 551-5492
Problem Solver

Is Your Current Telecom Solution Meeting Your Needs

Your company’s telecom solution is an important tool in providing the quality, value and support that customers expect when doing business with you. Is your current service up to this challenge? Here are some points to consider when you start to hear complaints about phone call drops and slow internet access.

Your Current Solution:

Are you experiencing slow internet response, garbled internet phone calls or internet video problems? This can result from more users on your internet connection or an increase in more internet intensive applications being used than were planned for.  The resulting customer and employee frustration can cost your business in sales and reputation.  A good first step is to audit your internet traffic to be sure that unauthorized traffic is not adversely impacting work related traffic, i.e. music or video services not related to work. How old is your network hardware? It may not be able to handle the level of internet traffic that your company is using now, i.e VoIP phone systems, video conferencing, data backups over the Internet and Cloud Computing. A competent IT technician can run the audit and call out ways to take better advantage of the Internet Service you already have.

Sometimes the solution isn’t an internal fix. If you are pushing your internet connection to its limits, increased bandwidth is the next step via a simple call to yourProblem Solver providers customer sales and service department. Before you commit though, service upgrades are always a good opportunity to negotiate better pricing. Check around with other service providers in your area and see what is available that will meet your needs, sometimes at a better price.

One more thing to consider when choosing to go with a new internet provider is the customer service side. Are you currently getting accurate billing? Is their customer service available and helpful? To avoid going from the frying pan into the fire, check around for other provider’s customer service reputation.

Planning your future:

As mentioned above, your company’s growth can have an impact on your internet bandwidth needs. If your marketing department is forecasting more sales, it is time to call a planning session with your management team to plan how the rest of the company will grow to meet the growth. If you’ll need to hire more employees, you’ll need more phones and use more internet bandwidth. Will you be expanding your internet presence through social media marketing, web sales, on-line customer support, etc? The all have bandwidth, hardware and software implications.

Emergency Preparedness:

From the construction crew cutting your communications line to natural disasters as evidenced by the recent hurricanes and wild fires, service outages will impact your business. More so as you get bigger.  By building redundancy into your telecommunications systems, you can limit the short term impact of these outages while you implement your business continuity plan if the outage is long enough. No plan is foolproof but implementing redundant internet connections, on-line back ups, Cloud VoIP,  and other off-site business services you can reduce the risk and limit the impact.

Understanding what your current telecom service agreement promises and making sure you are getting it requires an occasional review. More often if you feel that your internet is slow or erratic. A secondary concern is will your current provider be able to support your growth. That answer requires knowing which providers service your location and meeting with their sales teams. It is a time consuming effort and you’ll get a filtered sales presentation. Your other option is to engage with a Telecom broker that will identify your needs and provide you with a list of providers along with their pricing in a much quicker timeframe.

For more information on what a telecom broker does, here is a link to a blog we wrote a while back regarding the benefits of using as telecom broker.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

I Thought You’d Never Ask – What is Omni-Channel Marketing?

Omni-Channel is a marketing strategy describing cross-channel communication tools that companies use to improve their customer’s experience. It includes channels such as physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone communication. The approach has applications in Healthcare, Government, Financial Services, Retail and Telecommunications Industries. Proponents of the model contend that a customer values the ability to be in constant contact with a company through multiple avenues at the same time.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Telephone Poles

In Case Of Disaster, Who Answers The Phone?

With all the interruptions being caused by the recent hurricanes, we wanted to cover a telecom solution that can support your business during and after an event that affects your site(s). The solution could be Hosted VoIP PBX.Flooded Telephone Booth

Hosted VoIP PBX is a software based telecom solution that moves your telephone service to a remote secure data center instead of your office. Hosted VoIP has a lot of advantages over regular phone service or even a premise based VoIP PBX. Some benefits are:

  • It’s a cost-effective way for smaller businesses to get rich VoIP functionality
  • Minimal IT involvement is needed to get it up and running
  • Web based access makes it easy to administer features and manage the system
  • Scales easily as a business grows
  • Easy to set up additional extensions or off-site phones
  • Built in business continuity plan in case of a telecom outage impacting your business site.

The last bullet item is the benefit that we hope we don’t need but are glad we have when we do. In the case where a localized incident impacts your business, i.e. fire, flood, power outage, having a hosted PBX service will allow your Auto Attendant service to keep working. It also allows calls to be forwarded to interim work sites while your usual work location is out of commission. This is all seamless to your customer.

As with any software service, VoIP’s evolution is driven by user needs and technology advancements. It is becoming more reliable and gaining greater acceptance. In fact, phone companies are already taking advantage of the technology to offer cheaper long distance rates.

It is definitely a solution worth looking into so that you are protected against any business impacting incidents.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

TEM Image

Saving Money Using Telecom Expense Management

The goal of Telecom Expense Management’s (TEM) is to ensure that you are getting the best value for your telecom solution and your billing is accurate. A good TEM starts byCost Graph building an accurate real time IT inventory, gathering all of your telecom bills and looking for overcharges through a telecom audit. The audit includes searching for contract violations, optimizing your telecom environment to save money, and negotiating with your telecom vendors to get a better deal.

Here are three different takes on how to estimate the ROI on TEM ROI:

  1. The AOTMP group is a global leader in providing telecom management best practices and industry standards for organizations and the vendors who support them. Their research shows on average, fixed TEM programs generate 7.7% in annual savings and mobile programs achieve 9.4%.
  2. Blue Hill Research is an independent research and advisory services group specializing in the enterprise technology market. They state that “Successful Telecom Lifecycle Managers can reduce direct communications costs by 15% or more while simultaneously reducing in-house labor to process invoices.”
  3. The Technology Expense Management Industry Association (TEMIA) reports that initial hard-dollar savings can be as high as 15%, while cost avoidance against future spend can drive that number upwards of 30%.

Telecom Expense Management ROI

According to TEMIA, companies wanting to track ROI and build a business case for a TEM program should address changes across four main categories:

  1. Telecom Savings – resulting from fixing billing errors, reducing spend
  2. Labor Efficiencies – reallocating resources to higher IT functions in light of automation, consolidation and help desk resources
  3. Indirect Savings – comes from improved policies, workflows, and decision making
  4. Security Compliance – enhancements and increased adherence to mobile policies resulting in decreased risks and costs associated with security breach

All the evidence points to that by implementing a Telecom Expense Management process. You are most likely spending more than they should on your Communication Expenses.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.