All posts by John Hagan

Handshake

The Benefits of a Telecom Aggregator

The telecom industry changes rapidly, in both the technology available and the costs to get and use it. It is hard for a small business to stay competitive if it is not keeping up with the technology available to it. That is where a Telecom Aggregator comes in.

Broker HandsTelecom Aggregators have established agreements with the local telecom service providers to resell their services. Typically, Aggregators can offer these services at a discount.

Aggregators are the single point of contact for all the services that they have resold. This allows for a simpler customer service experience when questions arise or services need to be changed.

The benefit becomes most apparent when a company with multiple locations gets bills and communication from multiple service providers.
Some of the benefits that Telecom Aggregators can provide are:

  • A single source for access to the best rates and service offerings for Data, Voice T1, PRI, POTS (Plain Old Telephone Lines), MPLS, Private line and wireless.
  • Provides cost saving alternatives for 800 inbound and International long distance.
  • Takes responsibility for verifying that bills are accurate and meet contractual obligations.
  • Delivers a comprehensive portfolio of service solutions to streamline costs.
  • Assembles, manages and seamlessly integrates multiple network providers into a single customer solution.
  • Provides carrier portfolio and solution expertise to address clients evolving growth initiatives.
  • Customizes telecom expense reporting for multi-locations.
  • Allows invoices to be paid by parent or individual sub-location.
  • Provides on One call for support and trouble resolution.
  • Improves overall support and simplify the customer experience.

In short, Telecom Aggregators shoulder the burden of negotiating with the service providers before the sale, managing the service installation(s) and handling customer service interactions after the sale. A good Telecom Aggregator provides a dedicated team that can handle any and all issues for all voice, data and cloud services.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

 

SD-WAN Logo

What are SD-WAN Benefits

The number of implementations of SD-WAN is growing by leaps and bounds. According to Gartner, spending on SD-WAN products will rise from the $129 million spent in 2016 to $1.24 billion in 2020. It is really only recently that it has crossed over into a widely accepted solution for WAN management, especially in the small and medium sized business market. We are getting a lot of questions about so I thought I would provide a non technical overview of what it is and why you might want it.

Before we get too far into the benefits, let’s define SD-WAN. Software-Defined WAN is a technology that distributes network traffic across traffic between the main office, branch/home offices and data center sites. It uses networking concepts that have been used to manage Datacenter Traffic to automatically determine the most effective way to route the traffic across Wide Area Networks.

SD-WAN Map

 

The main goal of SD-WAN technology is to deliver a secure reliable WAN connection with as much software-based technology as possible. This can be used to deliver basic WAN connectivity, or it can be used for premium business services such as VPN, WAN optimization, and applications delivery control.

I see four benefits to why a customer might want to implement SD WAN

  1. Lower cost for more bandwidth – If you have an MPLS implementation, you know that you are locked into a single provider for all of your endpoints that have top speed limits. On the other hand, SD-WAN is provider agnostic. It allows for multiple cheaper broadband connections of whatever type is available. The multiple conenctions can be blended to provide higher bandwidth.
  2. Provide backup internet connection in the event the primary internet circuit does down – The World’s Busiest Airport, Hartsfield Jackson, had a major power outage effecting thousands of people during the busiest travel time of the year. The first thing that I thought of was where was their backup power? Didn’t they have emergency generators and power coming from two sources.
    By implementing an SD WAN solution – this would provide an alternative pathway to keep their internet service working in the event of an outage. However, it is important to note that you should consider two diverse carrier or telecom provider pathways. Best practices for reliable uptime state that there should be at least 2 separate internet connections from different providers over separate pathways.
  1. Reduce costs by adding a backup disaster option – Not all that long ago, true QoS (Quality of service) for Voice over Internet telephone service, Telecom providers would recommend using a Managed Network to Network circuit called MPLS to connect your VoIP voice services. However, with the internet getting better and latency being reduced, many carriers are now OK with almost true QoS by using SD-WAN. By using two internet service providers plugged into an SD-WAN device, the voice and data packets are carried over the carrier with the least latency. Kind of like driving down the interstate highway using switching lanes to the least congested lane. By canceling out the managed circuit from a VoIP provider, you could potentially offset the cost of a second internet circuit and implement SD-WAN while still providing QoS.
  1. Peace of mind – Most of us would be OK if we lost our phone service for a while, but not so happy about losing an internet connection. I remember not so long ago, it was worth it to pay the $20.00 a month at a Starbucks to use their internet service. The same with airports and hotels. Luckily, those days are gone but our need to be on a good internet is greater than ever. A redundant internet connection is a core benefit for SD-WAN and removes the uncertainty of the impact of a single provider’s internet service going out.

Although a newer technology, SD-WAN has been living up to its billing as a tool that can provide greater business capabilities at a lower cost. Reviewing how SD-WAN benefits can support your business is worth your time.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

 

baby NY and Father Time

Looking back on Technology

While walking the aisles of Best Buy the other day, I got to thinking about how far technology has come in my life time. It is said that the cell phone in your pocket has 1000’s of times more computing power than the computer that got the Apollo 11 to the moon and back. I thought it would be fun to see how much 2017 technology used by us consumers has changed over the years.  

Computers:

Dual Floppy Disk Drives were how we shared information before the internet and computer viruses. At 1.44 megabytes, they wouldn’t come close to being able to store a single picture from your phone, a single MP3 song or the average Kindle Book.

Old Desktop PC        Tablet Computer

Phones:

When a phone was just a phone but one of the coolest things you thought you would ever see.

Old Brick Phone               iPhone X    

Cable TV:

Unless you count a younger sibling that you could order around, the first cable box didn’t have a remote and needed a clear channel 2 or 3 to work on.

Old Cable Box       Cable Channel Lineup Screen             

Video Rental:

Remember “Be Kind, Rewind”?

Blockbuster Sign    Netflix Home Screen

Video Gaming:

It would be an interesting test to see how long the original game of pong would keep a gamer’s attention today…..

    Modern Gamer Setup 

Watches:

Its amazing how a smart watch went from Nerd to Hip!

Calculator Watch    Smart Watch        

 

Sure, I still don’t have flying car in my garage but we definitely have come a long way in a very short time. The really impressive thing about these advancements is that with all of these giant step advancements, the prices continues to fall making them available to wider and wider audiences. This pushes demand for more and more technology that makes people’s lives better and look forward to using.

We look forward to updating this post next year to see how the photos above will change and what photos we use that we can’t even imagine now. Have a Happy, Healthy and Prosperous 2018.

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Keypad

How Do Your Customers Relate To Your Auto Attendant?

It is said that you never get a second chance at a first impression. When your customers call your business, what is their first impression? How many buttons do they need to press to answer the question they are asking? Do they get lost in the key pad maze of voice mail prompts and computerized voices that is all to frequent as companiesAuto Attendant Maze try to offload customer service to the auto attendant? It is very important to pay close attention to what your customers experience when they call your business.

Below are 10 good items to think about when setting up your business incoming call flow and your business auto attendant:

  • How many options are you going to provide in the prompts?
  • Is your auto attendant a backup to calls being answered by a live person when they are busy or otherwise?
  • Does the auto attendant greeting sound professional?
  • If the receptionist is busy, how many rings should a customer have before the auto attendant engages?
  • Do you have an afterhours auto attendant that provides callers a way to reach someone in the office after the receptionist leaves? i.e. Dial by name directory?
  • If you have multiple offices, does your business have a consistent message at each office?
  • Music on hold is a way to let customers know that their call has not been dropped. Are you using the  ‘canned” music that comes with your phone system? How is the sound quality?
  • What do callers experience when calls are forwarded to other users?  Do you provide your callers a warm transfer or does the receptionist just forward calls directly to the extension?
  • Can the receptionist provide the caller options in cases like the called party is on the phone or would you like to leave a message in their voicemail?
  • Have you changed the canned auto attendant greetings? When I call customers and here a greeting, many times I can tell what phone system or voice mail system a customer is using.    Example:  “You have reached our ShoreTel Voice Mail, please leave a message for John Doe”

It pays for every business to spend a little extra time on their their company greeting. Fine tuning your auto attendant, individual voicemails and music on hold will provide a good overall customer experience for inbound callers.

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Georgia serving customers throughout the US and overseas. His company provides business solutions for High speed business internet via fiber, coax, satellite and wi-fi along with custom solutions for a full featured business Voice over IP (VoIP) phone system.   Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services.

Handshake

Cisco’s Broadsoft Acquistion. Good for the customers?

Internet Hardware manufacturer Cisco just announced that they are buying BroadSoft, the technology innovator in cloud PBX, hosted VoIP, unified communications, andCisco Logo contact center solutions for businesses and service providers across 80 countries. The deal, worth $1.9 billion is expected to close in the first quarter of 2018.

This deal is expected to allow Cisco to further diversify away from its stagnating switch and router business. It would also give Cisco a stronger foothold inBroadsoft Logo selling unified communications software to big telecom firms.

As for Broadsoft, my first reaction is this could be a good thing for their customer base. Cisco has deep pockets to invest in Broadsoft’s software offering. Of course time will tell how the transition goes, but it is in Cisco’s best interest to keep Broadsoft’s over 500 service providers worldwide supporting millions of subscribers.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Crowded Office

Getting To Simple, Aggregating your Telecom Service.

Recently, I had the opportunity to speak with the owners of companies with multiple locations. They were looking for a way to consolidate all of their telecom bills into one easy to manage invoice. By the end of the discussion, I realized that they were really looking for a simpler way to manage their Telecom services; Consolidation of multiple invoices, reduce overall cost, receive better service and support when ordering or downsizing telecom services and have just one company to call that can handle all their needs.

Studies have shown that over 60% of companies with multiple locations are unaware of their exact communication cost. The bills can vary in format depending on vendor and location. Billing ConsolidationSome can contain hundreds of pages. To add further complexity, monthly invoices can have different rates plans, contract terms and details of charges that are very difficult to review.

If it gets done at all, reviewing and insuring that telecom bills are correct is a time consuming task for a company’s IT and Accounts Payable teams.

So what’s the answer? More and more companies are hiring an aggregator service to manage their telecom vendors. An aggregator becomes the single face to a customer to all of their telecom suppliers. They combine invoices, insure their accuracy and manage the resolution of any discrepancy. They’ll manage any service changes that the company has requested.

There are many Aggregating services out there. Before selecting one, ask the following questions:

  1. Can I have one bill for all of my telecom services?
  2. Is your service compatible with my accounting software?
  3. How many telecom carriers can you consolidate onto one invoice?
  4. Do you have a dedicated project manager or one point of contact?
  5. Which vendors do you have experience with and how long have you been in business?
  6. Can you absorb my existing contracts or I do not have to pay early termination for conversion?
  7. Do you have an easy to use invoice and can you show me an example?
  8. When I have an issue or need support, who do I call?

In conclusion, the right aggregator is a good solution for many telecom users, be they companies with multiple locations or even a single location with multiple vendors. The important thing is hiring the right aggregator.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

 

Austin Mural

We are at the Channel Partners Evolution Conference

Channel Partners Evolution Logo

Hello from the Great State of Texas, Austin in particular. We are here for the 2017 Channel Partners Evolution Conference. The theme this year is about how solution providers must evolve to meet the changing needs of the end customers. There will be presentations of the latest technology offerings, innovative business strategies, speakers from the industry and more. Agents, VARs, MSPs, integrators and consultants will converge to meet vendors with state-of-the-art services and partner programs, network with peers and take in a new slate of educational programming.

It will be a busy couple of days but don’t doubt that we won’t be taking in some of that famous Texas BBQ that we have been hearing so much about.

Follow us on twitter as we update you on the comings and goings.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Broker Hands

9 Top Reasons To Use A Telecom Broker

A Telecom Broker is a person that acts as an agent to a Business, Non-Profit or Government Entity that is looking to change, upgrade or streamline their telecommunications service(s). The following nine items describe what a Telecom Broker can do for you.

  1. Multiple Carrier Options: There are numerous telecom providers out there and they all want your business, whether they deserve it or not. A good Telecom Broker will learn how your business uses telecommunications and represent you to all the vendors that they know can meet your needs. You get to deal with just the broker rather all of the sales people from all the companies that may or may not be able to meet your needs. A good broker will have contacts with many carriers and vendors which means he or she can quickly acquire quotes and information without you having to request it yourself.
  2. More Expertise: A typical telecommunications company can have as much as 50% sales staff turnover each year and end up hiring inexperienced sales people to fill positions. Telecom Brokers have had years of experience working with various telecom companies, they understand technology and are able to compare company A with company B.
  3. Satisfaction: Telecom Brokers long term success is dependent on the ongoing satisfaction of their customers. Each month, Telecom Brokers get paid a small (residual) commission to manage the telecommunication service of their customers. This ensures that Telecom Brokers/Consultants continue to provide clients with exceptional customer service for years.
  4. Vendor Access: The Telecom Broker works with the vendors everyday and has the contacts and back channel communication lines that are built over years of working with them. This knowledge can speed
  5. Industry Knowledge: Some telecom providers provide great pricing, but they take forever to install the services, others have poor billing or are unorganized. Good Telecom Brokers can explain the good and bad of each carrier and what to expect.
  6. No Sales Quotas: Many telecom providers put their sales people under unrealistic sales quotas and end up with pushy unprofessional sales staff and high turnover. Telecom Brokers have a vested interest in a customer’s long term success, helping customers make informed educated decisions without the need of sales quotas.
  7. Single Point of Contact: After the contract is signed, the real work begins; site visits, running cabling, hardware installs, training and vendor coordination all take time, effort and company resources. A good broker will shoulder the overall project management, escalate, troubleshoot or get resolutions resolved much faster than if you were dealing directly with a telecom provider
  8. Consolidation: Many companies with multiple locations and difference providers get multiple bills and need help consolidating services. Good Telecom Brokers understand “Telecom Aggregation” consolidating multiple services on one bill and providing a “one stop shopping” model that saves time and money.
  9. Pricing and Support: In some cases Telecom Brokers have access to better rates than their customers might get by going directly to the telecom company. In fact, many Telecom companies, in an effort to reduce costs, have reduced their sales staffs and only work with “indirect” or Telecom Brokers.

In short, a Broker uses their knowledge and experience of the industry to make sure that the telecom solution selected provides the best possible service at the lowest possible price.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

About TDS

Thinking About Going To VoIP? Here Are Some Considerations

More and more business are moving their telephone service over to the internet. Before you make the decision to switch your service, I wanted you to have a basic understanding on what information you should have to make the right decision.

Features – The best way to know what features you need is to understand how your business works. Having that understanding, you’ll be better able to choose a service that provides the features that you’ll actually use. If you don’t have a receptionist, an auto attendant feature can handle incoming calls. “Hot Desking” is the ability of logging into anyone’s phone and have it appear as your own. This feature works great for medical practices who have rotating staff working the front desk. Voicemails converted to email can speed up your call handling and create easily retrievable call records. If you have a mobile employee base, mobile twinning (sending calls to both a cell phone and desk phone at the same time) will allow for quicker response time. These are just a small sample of features available. More are coming everyday. By understanding how your office flows and what image you want to project to outside callers, you will be better able to choose the right feature set for your phone system.

Equipment – Many VoIP vendors also sell or lease phones with their service. It is best to do your research on the brands offered for quality and reliability. Weigh the benefits of proprietary equipment vs independent brands. Understand the budget impacts of purchasing the equipment versus leasing it. Analyze the phone needs of your employees: Does each user on the system need a fancy phone with lots of features or can they do their job with a just two or three features. A good provider should be able to offer multiple phone options as your business grows and expands.

Call Quality – This is where the rubber meets the road. You can have all the coolest and latest features available but if your callers experience poor VoIP call quality, your business will be negatively impacted. VoIP uses your internet connection to handle phone calls as well as all of your internet traffic. It is important to size your internet service appropriately. Some carriers provide an extra layer of call quality by using a managed router. Make sure you know the difference between managed and unmanaged services, there can be a big difference in call quality.

After the Sale – Before deciding on a vendor, research what other customers experience is with the vendors you are looking at. Make sure you know how long the provider has been in business, how many customers they support as well as the types of customers.

Pricing – Telecom providers can offer confusing pricing schedules and bundles. The best solution to getting the best price is to fully understand what you need. If you buy less or more than you need, you are wasting your money. The other factor in pricing is the length of contract. This is a balancing act between the lower pricing of a long term contract versus being locked into a solution. This is where knowing the reliability of the company after the sale, the quality of the service, and the ability of the contract to support your company’s growth and changes.

 

Summary – This is just an overview to show you that there are a lot of things to consider when start thinking about changing your phone service. Our advice is take the time to understand how your business communicates. You’ll be in a better position to make decisions though the sales process.

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Telecom Bill Image

Getting to Know Your Telecom Bill

Teledata Select is expert in reviewing business telecom expenses with an eye for finding inefficiencies, errors and opportunities for cost savings. After all these years of reviewing phone bills, we still shake our head in bemusement at the myriad of fees, taxes and service charges that hide in plain site on a phone bill. By hiding in plain sight, I mean all of those cryptic charges that add up to a big chunk of your bill every month.

For this blog entry, I wanted to take some time to explain what some of these charges are.

There is no standard bill format among the Service Providers. But they all contain federal, state and local regulatory taxes and fees that are  passed along to the consumer.  Additionally there are Telco imposed fees and surcharges that may or may not be passed on to the customer. The latter depends on how your contract is written.

  • A Federal Excise Tax, currently at 3 percent, is charged on your telephone local service charges.
  • Depending on where you live, taxes may be imposed by state, local, and municipal governments on your phone service.
  • Emergency 911 Access is a fee imposed to help pay for the technology needed to help local governments pay for emergency services such as fire and rescue.
  • Local telephone companies are allowed to bill customers for a portion of what it costs to provide access to their local networks. These charges are not a government charge or tax. The maximum allowable access charges per telephone line are set by the FCC, but local telephone companies are free to charge less, or even nothing at all.
  • Access charges for additional lines at the same residence may be higher than charges for the primary line. These charges may be described on your bill as “Federal Access Charge,” “Customer or Subscriber Line Charge,” “Interstate Access Charge,” or the like. State public service commissions regulate access charges for intrastate (within a state) calls. However, the fee is regulated and capped by the FCC. It is not a tax or a fee charged by the government. The money received from the subscriber line charge goes directly to local telephone companies.
  • All telecommunications service providers must contribute to the “Federal Universal Service Fund”, which helps people in rural and high-cost areas, and income-eligible consumers, get access to telecommunications services at reasonable rates. The FCC does not require this charge to be passed on to you, but service providers are allowed to do so.  These charges usually appear as a percentage of your phone bill.
  • A “Federal Universal Service Fee” line item may appear on your telephone bill when your service provider chooses to recover their USF contributions from the customer. Companies cannot collect an amount that exceeds the percentage of their own contributions to the USF.
  • Local Number Portability– For keeping your current local telephone numbers when switching from one service provider to another at the same location. Fees may vary by company; some may not charge any fees. These fees are not taxes.
  • Telecommunications Relay Service– To help pay for relay services that transmit and translate calls for people with hearing or speech disabilities.

These are the most common line items you’ll find on your bill. We would love to know if you are seeing additional fees on your bill.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call me at 404-257-1502 to discuss the SLA’s you have with your service provider. Or send us a note via  Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas.  His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses.  Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services.  The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.