Category Archives: High Speed Internet

Telecom Broker

Is 2018 your year to use a Telecom Broker?

From faster bandwidth to more useful technology, there are many sources for the telecom services your company needs to succeed.

One of them is via a Telecom Aggregator; Granite, Birch and Fusion are some of the names of companies that lease bandwidth. They then bundle this bandwidth with telecom services such as VoIP, Cloud Services, video Conferencing, etc. A result is that there is a lot of competition for your telecom budget dollars.

This is where a Telecom Broker comes in. A telecom broker represents a company in their search for the right services at the highest quality for the lowest price possible. They gather your requirements and meet with all the aggregators that can meet them. They collect all the bids and make a recommendation based on their knowledge of the company, the industry and the market. that we are experts at simplifying your telecom solutions so you can focus on your business. You don’t have to find and meet with Service providers, review their proposals and compare them by doing a cost/value analysis. You don’t have to keep up with the latest technologies with an eye for how they provide value to you. Teledata Select does all of that leg work for you.

A benefit of using a Telecom Broker is that our goal is to simplify your telecom solutions so you can focus on your business. You don’t have to find and meet with Service providers, review their proposals and compare them by doing a cost/value analysis. You don’t have to keep up with the latest technologies with an eye for how they provide value to you. Teledata Select does all of that leg work for you.

Once a service is agreed upon. Teledata Select manages the full install and turn up. We’ll get you and your staff the training you’ll need to make the most of your new technology.

We’re are also just a phone call away in case you need help with a user questions, service issues and even billing questions. In fact, using an aggregator simplifies your billing because you’ll only get one bill for all the services you use.

In closing, as an experienced Telecom Broker, We use our knowledge and experience of the industry to make sure that the telecom solution you select provides the best possible service at the lowest possible price.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

 

Internet Service Providers

New Year Resolutions for your Customer Service?

The New Year Celebrations have come and gone and the holiday decorations stored away for another year, it’s time to get on with business in 2018. Now is as good a time as any to sit down with your employees and staff to refocus their efforts to match up with your company’s charter.

I am not talking about just hanging a freshened up charter statement on the wall. This is about looking through the proverbial suggestion box and really reading the ideas with a view of how they match up with your company’s goals. Meet with the staff who are working your front lines and listen to what they are saying; the good, the bad and the ugly. Maybe answer a few customer service calls yourself.Customer Service Team

It is important to remember that call quality reflects on your company. If you are using VoIP, does it sound like your call center is halfway across the globe? Are voice or video calls choppy and garbled? If so, it might be time to upgrade your internet connection. Maybe there is better high speed internet services available to your locations.

Get to know your customers and how they are interacting with you. Are there any services and tools that can help you support your customers. The buzzword of the day is Omni-Channel Marketing. This allows customers to get in touch with you by whatever electronic means they have available to them. Consider things that will make your employees’ jobs easier? Find out how they feel about the tools they now have. What’s working, what’s wasting their time?

Are there any new tools or services out there that you can add to your sales offering that will be a demonstrable value-add for your customers? For example, Nexmo is a company that provides software to enable chat with your customer service team within your website. Just a warning, weigh the benefits of offering a useful product versus the risk that it is not fully baked. Do your research.

Look at what your competition is doing. It might be time to make sure your marketing strategy highlights why you are the better choice. Find out from your sales people what they are seeing out in the market by way of competition, customer needs and product trends.

Where is your company’s data stored? Is it stored securely and is it backed up? Check into backup services providers that can save your data off site. Microsoft Skydrive, Amazon Web Services and Google Drive are three big name data backup providers. If you already have a service, it’s always best to test that you can get the data back.

No one can really predict what 2018 will bring. If you keep your eyes and ears open to what is going on around you, the opportunities that present themselves will never be too far out of reach.

Happy New Year!!!

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Cable DSL Fiber

An overview of DSL, Cable and Fiber

There are others, but the most common internet service options available to the average consumer today are cable, DSL and fiber optic. While it’s true that each is capable of providing you with high-speed capabilities, these services are very distinct. Understanding each of their capabilities compared to your needs should be the determining factor in which type of internet access you choose.

DSL:
A Digital Subscriber Line or DSL connection, shares the existing copper wire of your phone line to deliver high speed internet access. Most DSL technologies use asymmetrical data transfer which means that consumers download speeds will be much faster than their upload speeds. While this isn’t an issue for typical web browsing, doing any sort of data transfer that requires substantial upload bandwidth (such as Cloud Computing, offsite backups or video conferencing) will be much slower than fiber or cable. Another criticalDSL factor that will impact your decision to go with DSL is that the distance between your home or office and the provider’s central office has to be less than a mile. The further you are from the main line, the weaker the signal, and the slower the connection. If you are in doubt whether a DSL plan you are considering is enough for upload intensive applications, we recommend looking for upload speeds of at least 1mbps.
As a rule, typical DSL is not as fast as your other options but depending on your usage, it could suit your needs at a lower price than cable or fiber.

Cable:
For business customers, cable internet is often the best internet solution due to its wide Cableavailability and speed compared to DSL. Cable internet service shares the coaxial cable that also provides TV service. In contrast to DSL, the quality of a cable connection does not depend on distance. Unlike DSL, however, your neighbors will be sharing the cable’s overall bandwidth. So depending on how many users are sharing the cable, peak time usage can result in a slower internet experience. The faster speeds of cable are reflected in the price; you should expect to pay more for cable service compared to DSL.

Fiber:
Provided by companies such as AT&T, Qwest and Verizon, fiber optic offers many advantages over conventional copper and cable services. It is able to transmit data much faster over greater distances. Because the cable is smaller in diameter, weighs less and is stronger, it makes an ideal alternative for a wide variety of cabling solutions. Since the conductor is glass and cannot generate electricity, fiber is immune to all sorts of Fiberinterference. This means that it can come in direct contact with high-voltage electrical equipment, power lines and lightning, all while still putting out a superior performance. Fiber optic service is the most expensive of the three options although it is becoming competitive with cable as the technology matures and fiber service becomes more available. That said, fiber is still only available in a few markets, so there is no guarantee that you will be able to find it.

Summary:
For many businesses, simply increasing your current bandwidth can fix day-to-day slow-down issues. But for some, your needs may have exceeded the platform’s capabilities. In that case, an investment in a more robust solution may be required. Assuming all are available, choosing between cable, DSL and fiber depends on your needs and budget. If you have limited bandwidth requirements, DSL is probably the best option. This allows you to use the net at quality speeds without breaking the bank for it. The growing availability of Fiber is providing the fastest possible speeds  to a wider audience then ever before. Cable is a tried and true solution providing super-fast connections at reasonable prices.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Problem Solver

Is Your Current Telecom Solution Meeting Your Needs

Your company’s telecom solution is an important tool in providing the quality, value and support that customers expect when doing business with you. Is your current service up to this challenge? Here are some points to consider when you start to hear complaints about phone call drops and slow internet access.

Your Current Solution:

Are you experiencing slow internet response, garbled internet phone calls or internet video problems? This can result from more users on your internet connection or an increase in more internet intensive applications being used than were planned for.  The resulting customer and employee frustration can cost your business in sales and reputation.  A good first step is to audit your internet traffic to be sure that unauthorized traffic is not adversely impacting work related traffic, i.e. music or video services not related to work. How old is your network hardware? It may not be able to handle the level of internet traffic that your company is using now, i.e VoIP phone systems, video conferencing, data backups over the Internet and Cloud Computing. A competent IT technician can run the audit and call out ways to take better advantage of the Internet Service you already have.

Sometimes the solution isn’t an internal fix. If you are pushing your internet connection to its limits, increased bandwidth is the next step via a simple call to yourProblem Solver providers customer sales and service department. Before you commit though, service upgrades are always a good opportunity to negotiate better pricing. Check around with other service providers in your area and see what is available that will meet your needs, sometimes at a better price.

One more thing to consider when choosing to go with a new internet provider is the customer service side. Are you currently getting accurate billing? Is their customer service available and helpful? To avoid going from the frying pan into the fire, check around for other provider’s customer service reputation.

Planning your future:

As mentioned above, your company’s growth can have an impact on your internet bandwidth needs. If your marketing department is forecasting more sales, it is time to call a planning session with your management team to plan how the rest of the company will grow to meet the growth. If you’ll need to hire more employees, you’ll need more phones and use more internet bandwidth. Will you be expanding your internet presence through social media marketing, web sales, on-line customer support, etc? The all have bandwidth, hardware and software implications.

Emergency Preparedness:

From the construction crew cutting your communications line to natural disasters as evidenced by the recent hurricanes and wild fires, service outages will impact your business. More so as you get bigger.  By building redundancy into your telecommunications systems, you can limit the short term impact of these outages while you implement your business continuity plan if the outage is long enough. No plan is foolproof but implementing redundant internet connections, on-line back ups, Cloud VoIP,  and other off-site business services you can reduce the risk and limit the impact.

Understanding what your current telecom service agreement promises and making sure you are getting it requires an occasional review. More often if you feel that your internet is slow or erratic. A secondary concern is will your current provider be able to support your growth. That answer requires knowing which providers service your location and meeting with their sales teams. It is a time consuming effort and you’ll get a filtered sales presentation. Your other option is to engage with a Telecom broker that will identify your needs and provide you with a list of providers along with their pricing in a much quicker timeframe.

For more information on what a telecom broker does, here is a link to a blog we wrote a while back regarding the benefits of using as telecom broker.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Austin Mural

We are at the Channel Partners Evolution Conference

Channel Partners Evolution Logo

Hello from the Great State of Texas, Austin in particular. We are here for the 2017 Channel Partners Evolution Conference. The theme this year is about how solution providers must evolve to meet the changing needs of the end customers. There will be presentations of the latest technology offerings, innovative business strategies, speakers from the industry and more. Agents, VARs, MSPs, integrators and consultants will converge to meet vendors with state-of-the-art services and partner programs, network with peers and take in a new slate of educational programming.

It will be a busy couple of days but don’t doubt that we won’t be taking in some of that famous Texas BBQ that we have been hearing so much about.

Follow us on twitter as we update you on the comings and goings.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Broker Hands

9 Top Reasons To Use A Telecom Broker

A Telecom Broker is a person that acts as an agent to a Business, Non-Profit or Government Entity that is looking to change, upgrade or streamline their telecommunications service(s). The following nine items describe what a Telecom Broker can do for you.

  1. Multiple Carrier Options: There are numerous telecom providers out there and they all want your business, whether they deserve it or not. A good Telecom Broker will learn how your business uses telecommunications and represent you to all the vendors that they know can meet your needs. You get to deal with just the broker rather all of the sales people from all the companies that may or may not be able to meet your needs. A good broker will have contacts with many carriers and vendors which means he or she can quickly acquire quotes and information without you having to request it yourself.
  2. More Expertise: A typical telecommunications company can have as much as 50% sales staff turnover each year and end up hiring inexperienced sales people to fill positions. Telecom Brokers have had years of experience working with various telecom companies, they understand technology and are able to compare company A with company B.
  3. Satisfaction: Telecom Brokers long term success is dependent on the ongoing satisfaction of their customers. Each month, Telecom Brokers get paid a small (residual) commission to manage the telecommunication service of their customers. This ensures that Telecom Brokers/Consultants continue to provide clients with exceptional customer service for years.
  4. Vendor Access: The Telecom Broker works with the vendors everyday and has the contacts and back channel communication lines that are built over years of working with them. This knowledge can speed
  5. Industry Knowledge: Some telecom providers provide great pricing, but they take forever to install the services, others have poor billing or are unorganized. Good Telecom Brokers can explain the good and bad of each carrier and what to expect.
  6. No Sales Quotas: Many telecom providers put their sales people under unrealistic sales quotas and end up with pushy unprofessional sales staff and high turnover. Telecom Brokers have a vested interest in a customer’s long term success, helping customers make informed educated decisions without the need of sales quotas.
  7. Single Point of Contact: After the contract is signed, the real work begins; site visits, running cabling, hardware installs, training and vendor coordination all take time, effort and company resources. A good broker will shoulder the overall project management, escalate, troubleshoot or get resolutions resolved much faster than if you were dealing directly with a telecom provider
  8. Consolidation: Many companies with multiple locations and difference providers get multiple bills and need help consolidating services. Good Telecom Brokers understand “Telecom Aggregation” consolidating multiple services on one bill and providing a “one stop shopping” model that saves time and money.
  9. Pricing and Support: In some cases Telecom Brokers have access to better rates than their customers might get by going directly to the telecom company. In fact, many Telecom companies, in an effort to reduce costs, have reduced their sales staffs and only work with “indirect” or Telecom Brokers.

In short, a Broker uses their knowledge and experience of the industry to make sure that the telecom solution selected provides the best possible service at the lowest possible price.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Why You Should Use A Telecom Billing Consultant

Telecom expenses tend to be quite substantial for some companies, and chances are good that you are being overcharged for telecom services. A telecom billing consultant acts as a liaison between you and your chosen carrier. By using a billing consultant to ferret out billing mistakes and underutilized services and bandwidth, your company can save money, increase your profit margins and also budget for telecom expenses more efficiently. Below are a number of ways that a telecom consultant will help you realize your goal.

Telecom Audit
Simply put, A telecom audit is an examination of the organization’s telecommunication expenses. If you are looking to save money on your expenses, the best place to start is by performing an audit. During the audit, the consultant is looking to see where there are potential savings for your company. The consultants compare your local telephone bills, wireless services, long distance invoices, internet, and the myriad of taxes, fees and surcharges that come with every bill against your contract and government fee schedules. They will also identify cases of phone abuse and billing errors. Their findings allow the company to request bill refunds as well as create a telecom budget based on actual costs.

Telecom Contract Negotiation
It can be a struggle to understand the terms and conditions of a contract when companies are just getting into telecom equipment and services contacts. Contracts can be filled with telecom world jargon that the managers do not understand. This leads to a lack of understanding of how the contracts affect their real monthly expenses. A telecom consultant plays a valuable role in the negotiations by acting as an interpreter helping managers understand the contract and its implications before committing to it.

Telecom Project Manager
When a company is looking to make substantial changes to their telecom services, it is always a wise decision to hire an expert in the field. This is because the decisions that will be made in the transition period will affect the company for years to come. A telecom consultant brings their unique knowledge of the industry, years of expertise and leadership to the table. Armed with these, they can comfortably steer the project in the right direction.

Coming up with a procurement policy
Employees will always want the latest when it comes to technology. With technology always changing and advancements being made within a short span of time, a clear hardware lifecycle plan and procurement policy are necessary. A consultant can help you identify what you really need and avoid flash in the pan technology expenses. They will review your current procurement policy and help you identify any areas for improvement.

For most companies, the bottom line is to make profits, but expenses will always reduce the profit margins. Telecom expenses are quite substantial in all companies today and they need to be controlled. Using a telecom billing consultant is the first step to increasing profits.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to find opportunities for savings. better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling.  Contact us for a detailed discussion of your specific business technology needs.

My Experience with ATT Gig Fiber to my home

As a Telecom Broker and Consultant, I am always looking for better, faster, less expensive options for my customers as it relates to high speed internet, voice and hosted VoIP phone solutions. I remember when one T-1 with 768K of internet and 12 voice lines from XO Communications was $1.169.00 per month for a business customer. Now that same service can be had for around $300 or less per month.

I sometimes forget that I am a customer too. Each month I spend over $440.00 for Cell phone, TV and Internet to my home. When I received my last bill from ATT, I decided to check out ATT’s the NEW Gig Fiber service available in my neighborhood.  Like many of my customers, the thought of Gig fiber speeds was enticing and the price was about the same or slightly less than I am paying today. At my house, we use as much bandwidth as we can get so I was eager to take advantage of the speeds Gig Fiber can offer. I decided to make the upgrade.

When it came time to install my ATT Gig Fiber services, I was determined to make sure the Fiber was “home run” to my modem which needed to run thru the attic. I helped the ATT tech run the Fiber Optic Cable thru my attic which involved inhaling insulation, dust and who knows what all. By the time we finished, I was filthy and drenched in sweat from the sauna that is my attic in the Georgia heat.

So now our Fiber is installed and guess what?  There doesn’t seem to be a noticeable difference between ATT U-verse and the ATT Gig Fiber. I asked my wife if she noticed a difference and she said “No”.   What is up with that?  Don’t they advertise Gig Speeds? Well yes but this is consumer level service. It is shared with your neighbors does not come with an SLA (Service Level Agreement) meaning the speed can vary.

How Fast is Fast Enough?

In addition to the advertised bandwidth from the provider, the capabilities of your home/office equipment that can limit the internet speeds you experience. Every piece of your network can have an impact on what internet speeds you’ll experience. Can your computer’s wireless card handle the speed? Are your switches and/or routers able to pass thru the extra speed?   Check these before you run your speed test to get bragging rights on how fast your internet speed is.

Would I upgrade my home to Gig Fiber again, knowing that I’ll probably only get a few Mbps of extra speed? Probably not.

On the other hand, if it is your business that needs a faster internet connection, make sure you evaluate a true “business class” internet connection that comes with an SLA.  You may pay more for a business class fiber connection, but by understanding your bandwidth needs, you won’t have to pay for more than you need. Or better yet, renegotiate your current agreement with a faster speed for less than your paying today.

Call us today and we’d be happy to share our stories with you in how we help many different sized businesses reduce their costs while getting more services.  Plus, we will take the hassle out of switching services providers. High Speed Internet, Business Phone System and Project management is what we help our customers do at TeleData Select.

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to find opportunities for savings. better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling.  Contact us for a detailed discussion of your specific business technology needs.

Time to Review Your Telecom Provider?

It may be past time to update the old adage that the only constant in IT is change. It seems now that the only constant in IT is faster and faster change. It can be a struggle to make sure that your technology is supporting your business and not a burden to it. If you feel like your current service has not kept up with your business needs, it may be time to consider a change or upgrade. This blog post discusses things to consider when that time comes.

The first step to understanding where your technology is in need of a refresh is to do an audit of what you have and how you use it. This will show where you have opportunities for improvement and will guide your discussions with service providers.

Provider Reliability & Service

It’s a rare business anymore that can operate on just a couple of landlines and a fax machine. The foundation of business today is its connection to the outside world. High speed internet is now a core requirement. There are a lot of companies that can provide high speed internet. Items to consider are:

  • What data speeds are available and how much do they cost?
  • What services do the various telecom companies provide to your location(s).
  • The statistics of their uptime reliability over time.
  • What is the provider’s reputation for customer service after the sale?
  • Compare the Service Level Agreements (SLAs) outlining the services to be provided, metrics to be used to measure compliance and remediation if the agreed service levels are not met?

Scalability – Contract Terms

Many businesses are faced with near and long term changes in their telecommunications needs and usage.

  • How does your current or planned telecommunications systems support variable or changing usage patterns?
  • Does your current or planned telecommunications systems easily support a physical relocation of your business?
  • The internet has become critical in accessing business applications and data. Which service providers can upgrade your team’s web based tools within days or hours?
  • In most cases, a business can reduce costs by signing a long term agreement. However, do the constraints and obligations of the long term agreement negate the cost savings?
  • Is it worth the extra savings to sign a three year agreement?

Billing and Support

Beyond pricing, there are differences between the Telecommunications providers in how they handle the customer relationship after the sale.

  • What is the Carrier’s reputation for billing accuracy?
  • How quickly are billing questions answered and resolved?
  • How does the Carrier respond to user support questions and comments?
  • In the case where SLA’s are not met. You will need to compare the costs of managing service issues and determine if you want to work to resolve those issues yourself, or have it done for you. If you do choose to do it yourself, will you have the information and resources needed to resolve the issue quickly and expeditiously?

In the end, the deciding factor really is how each provider can resolve the gaps uncovered during the audit discussed above and for how much. When choosing a telecom company, being able to compare their offerings against each other and against your needs is paramount. Teledata Select has history with many service providers and can assist you in the decision and negotiation processes. Contact us to learn more about our experience in these situations.

TeleData Select is an independent Telecom Broker founded in Atlanta, GA in 2006 with a single concept in mind: finding the Right Provider, Right Solution and Right Price for our customers — regardless of the telecom communication carrier. As technology changes, our team keeps up with the latest telecom options and service providers so we can truly be an agnostic resource that customers can count on for unbiased advice.

 

I Thought You’d Never Ask – What’s the difference between Modems and Routers?

This jargon buster blog takes it down to the basics of small business telecommunications, the Modem and Router. These backbones of your internet experience sit quietly under your desk or in a corner of the house connecting you to the outside world (at least electronically).

A router and modem are two very different devices, though many Internet Providers are now offering a combined modem and router unit.

A router is a device that connects two or more networks and forwards traffic between them. Your home network and the Internet, via a modem, is a simple example.

The modem (modulator-demodulator) converts (modulates) digital information on one network into a signal for transmission over your ISP’s infrastructure and then another modem on the receiving network converts (demodulates) it back. The goal is to produce a signal that can be transmitted easily and decoded to reproduce the original digital data.

 

There are many types of modems out there, the most common are the ones used for typical home/ small business internet access. Usually connecting to their Internet Provider’s Cable or DSL service.

So why bother to understand the difference? Because that understanding can lead to better decisions, like buying your own modem so you can stop paying $10 a month or more to rent one from your ISP.

 

Contact Teledata Select for more information.