Category Archives: Teledata News

This is Channel Partner’s Week in Las Vegas

It has already been a year since we were last in Las Vegas for the Channel Partner Channel Partner's ExpoConference and Expo. It is always a great opportunity to meet with service providers, manufacturers and resellers. We get to stay up to date on what’s new and what’s coming in the telecom services world…..and maybe take in a show or two. If any of you are out here too, contact us. We would love to see you.

 

 

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides voice, data, mobile and cloud business solutions for both large and small businesses. Contact the TeleData Select team at 404-257-1502 or CONTACT US  for via email for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of upgrading to a new cloud based contact center.

 

 

baby NY and Father Time

Looking back on Technology

While walking the aisles of Best Buy the other day, I got to thinking about how far technology has come in my life time. It is said that the cell phone in your pocket has 1000’s of times more computing power than the computer that got the Apollo 11 to the moon and back. I thought it would be fun to see how much 2017 technology used by us consumers has changed over the years.  

Computers:

Dual Floppy Disk Drives were how we shared information before the internet and computer viruses. At 1.44 megabytes, they wouldn’t come close to being able to store a single picture from your phone, a single MP3 song or the average Kindle Book.

Old Desktop PC        Tablet Computer

Phones:

When a phone was just a phone but one of the coolest things you thought you would ever see.

Old Brick Phone               iPhone X    

Cable TV:

Unless you count a younger sibling that you could order around, the first cable box didn’t have a remote and needed a clear channel 2 or 3 to work on.

Old Cable Box       Cable Channel Lineup Screen             

Video Rental:

Remember “Be Kind, Rewind”?

Blockbuster Sign    Netflix Home Screen

Video Gaming:

It would be an interesting test to see how long the original game of pong would keep a gamer’s attention today…..

    Modern Gamer Setup 

Watches:

Its amazing how a smart watch went from Nerd to Hip!

Calculator Watch    Smart Watch        

 

Sure, I still don’t have flying car in my garage but we definitely have come a long way in a very short time. The really impressive thing about these advancements is that with all of these giant step advancements, the prices continues to fall making them available to wider and wider audiences. This pushes demand for more and more technology that makes people’s lives better and look forward to using.

We look forward to updating this post next year to see how the photos above will change and what photos we use that we can’t even imagine now. Have a Happy, Healthy and Prosperous 2018.

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Austin Mural

We are at the Channel Partners Evolution Conference

Channel Partners Evolution Logo

Hello from the Great State of Texas, Austin in particular. We are here for the 2017 Channel Partners Evolution Conference. The theme this year is about how solution providers must evolve to meet the changing needs of the end customers. There will be presentations of the latest technology offerings, innovative business strategies, speakers from the industry and more. Agents, VARs, MSPs, integrators and consultants will converge to meet vendors with state-of-the-art services and partner programs, network with peers and take in a new slate of educational programming.

It will be a busy couple of days but don’t doubt that we won’t be taking in some of that famous Texas BBQ that we have been hearing so much about.

Follow us on twitter as we update you on the comings and goings.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Demarcation Point Image

Jargon Busting…What is a demarcation point?

In telephony terms, the demarcation point is where the public telecom services (telephone, cable, fiber, etc) connects with the customer’s on-premise wiring. In most situations, it is the dividing line which determines who is responsible for installation and maintenance of wiring and equipment; the customer/subscriber, or telephone company/provider.

Demarcation ClosetThe Demarcation point is usually in a separate room or closet from the customer’s office space or server/network room to limit the telecom service technician traffic to these areas. At the very least it should be in a locked, limited access location.

It is commonly abbreviated as demarc, DMARC. Some sort of network device, such as a router, switch or patch panel, often serves as the demarcation point.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Georgia Relay – Supporting Communication for the Communication Impaired

Teledata Select is spreading the word about the Georgia Replay Project.

Georgia Relay is a FREE public service provided by the State of Georgia to make communicating by telephone easy, accessible and reliable for everyone, including people who are deaf, hard of hearing, deaf-blind or have difficulty speaking.

For more information, Contact Georgia Relay

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling.  Contact us for a detailed discussion of your specific business technology needs.

Announcement: TeleData Select Partners with Nexmo

Sample Live Chat Window

Teledata Select is excited to announce that we have partnered with Vonage to offer their Nexmo service. Nexmo provides cloud based communication application program interfaces (API) to let other people and businesses integrate various forms of personalized communications, such as messaging, into their own applications.

Nexmo services are used by Uber, AirBnB, Alibaba, Snapchat, Expedia, KLM and others to provide:

  • Alert notifications
  • Realtime Chat via an App or webpage
  • Two-factor authentication
  • Mobile coupons and marketing promotions

Nexmo is a low cost solution that can help you add that extra layer of customer service and interaction that might just be the next step for your company. Contact Us to get more information on what value Nexmo can add to you business.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to find opportunities for savings. better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling.  Contact us for a detailed discussion of your specific business technology needs.

My Experience with ATT Gig Fiber to my home

As a Telecom Broker and Consultant, I am always looking for better, faster, less expensive options for my customers as it relates to high speed internet, voice and hosted VoIP phone solutions. I remember when one T-1 with 768K of internet and 12 voice lines from XO Communications was $1.169.00 per month for a business customer. Now that same service can be had for around $300 or less per month.

I sometimes forget that I am a customer too. Each month I spend over $440.00 for Cell phone, TV and Internet to my home. When I received my last bill from ATT, I decided to check out ATT’s the NEW Gig Fiber service available in my neighborhood.  Like many of my customers, the thought of Gig fiber speeds was enticing and the price was about the same or slightly less than I am paying today. At my house, we use as much bandwidth as we can get so I was eager to take advantage of the speeds Gig Fiber can offer. I decided to make the upgrade.

When it came time to install my ATT Gig Fiber services, I was determined to make sure the Fiber was “home run” to my modem which needed to run thru the attic. I helped the ATT tech run the Fiber Optic Cable thru my attic which involved inhaling insulation, dust and who knows what all. By the time we finished, I was filthy and drenched in sweat from the sauna that is my attic in the Georgia heat.

So now our Fiber is installed and guess what?  There doesn’t seem to be a noticeable difference between ATT U-verse and the ATT Gig Fiber. I asked my wife if she noticed a difference and she said “No”.   What is up with that?  Don’t they advertise Gig Speeds? Well yes but this is consumer level service. It is shared with your neighbors does not come with an SLA (Service Level Agreement) meaning the speed can vary.

How Fast is Fast Enough?

In addition to the advertised bandwidth from the provider, the capabilities of your home/office equipment that can limit the internet speeds you experience. Every piece of your network can have an impact on what internet speeds you’ll experience. Can your computer’s wireless card handle the speed? Are your switches and/or routers able to pass thru the extra speed?   Check these before you run your speed test to get bragging rights on how fast your internet speed is.

Would I upgrade my home to Gig Fiber again, knowing that I’ll probably only get a few Mbps of extra speed? Probably not.

On the other hand, if it is your business that needs a faster internet connection, make sure you evaluate a true “business class” internet connection that comes with an SLA.  You may pay more for a business class fiber connection, but by understanding your bandwidth needs, you won’t have to pay for more than you need. Or better yet, renegotiate your current agreement with a faster speed for less than your paying today.

Call us today and we’d be happy to share our stories with you in how we help many different sized businesses reduce their costs while getting more services.  Plus, we will take the hassle out of switching services providers. High Speed Internet, Business Phone System and Project management is what we help our customers do at TeleData Select.

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to find opportunities for savings. better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling.  Contact us for a detailed discussion of your specific business technology needs.
Customer Service Solutions

Clarifying Your Business’s Technical Needs

Following up on last week’s post regarding a review of your telecom solution, this week we’ll go into detail on what a review involves.

My experience is in Project Management of large Fortune 100 company infrastructure deployments supporting network and software requirements. That focus word there is requirements. My project budgets were often in the $5 to $10 million range. In that range, there is no return policy. When that invoice is fulfilled, you own the hardware and software regardless of whether it meets your needs or not. We always started by defining the problem we were trying to solve and what needs we were trying to fulfill. From that, we would build a requirements list and work with the vendors to create an overall solution.

Understanding exactly what the business needs are is one of the hardest things to define. Sometimes what a user thinks they want, can be much different from what they actually need. What engineering understands the request to be may be filtered through a history of bias for and against a technical solution.

A good Systems and Business Analyst can clear the fog and confusion. The analyst function is to understand the user’s work flow and get to the bottom of what they really need to do their job. The user requirements are then converted to technical requirements that are used by engineering to develop a solution that will meet the user requirements. That solution than goes out to vendors for bidding. Finance should definitely be involved in the process so they can make sure the expected costs are known ahead of time.

I am the first to admit that Fortune 100 companies have those job roles fulfilled in spades. It is uncommon that smaller companies have the skills on-site that can do all this work. It is common to contract analysts, project managers and engineers to fill the gap. The caveat is to make sure that you hire independent resources that won’t push you towards one solution or another based on their biases and partnerships.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to find opportunities for savings. better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling.  Contact us for a detailed discussion of your specific business technology needs.

SD-WAN, The right solution for you?

We are back from the 2017 Channel Partner Expo and Conference in Las Vegas. Lots of buzz about SD-WAN (Software Defined, Wide Area Networks) and how SD-Wan can effectively replace traditional MPLS networks. Our experience with traditional network solutions is that they can be complex to manage, generally don’t scale quickly and are not always the best value. But we have to work with what’s available. Now there is another option, SD-WAN technology is a rapidly maturing technology that is garnering vendor support from major companies like Cisco, Riverbed and SilverPeak.

 

A few highlight of how SD-WAN can be a good fit.

  • Seamless Failover – SD-WAN can combine 2 or more internet links to create enhanced bandwidth capacity for one or more locations.
  • Rapid Deployment – As a company grows, SD-WAN can be deployed rapidly without the longer install time line typical with MPLS.
  • Lower location costs – By using cloud based network management software, managing networks over multiple locations is much easier.
  • QOS over any network or internet connection – SD-WAN makes it possible to increase performance for mission critical applications like voice and video traffic.
  • Centralized WAN Management – SD-WAN uses cloud based network management software simplifying network management over multiple locations much easier.
  • Firewall & Router – One device can replace a firewall and router.
  • Cloud VPN – Network traffic can be encrypted from the branch site to the headquarters over the public internet.

Based on what we are seeing with the technology, SD-WAN is something worth considering. Especially if you are currently using an MPLS network design. Contact us to discuss how SD-WAN may meet your telecommunication needs.

TeleData Select is an independent Telecom Broker founded in Atlanta, GA in 2006 with a single concept in mind: finding the Right Provider, Right Solution and Right Price for our customers — regardless of the telecom communication carrier. As technology changes, our team keeps up with the latest telecom options and service providers so we can truly be an agnostic resource that customers can count on for unbiased advice.

 

Polycom’s RealPresence Trio Speakerphone

I had the pleasure to attend a Conference late last year and got a chance to hear one of the founders of Polycom speak.  Polycom started in 1990 with a vision of transforming the simple speaker phone into an indispensable business tool.  Since then, they have become a global leader in video, voice and content collaboration solutions for industries and enterprises of all types and sizes.   You have seen the distinctive space ship styled speakerphone in a Conference Room, more than likely it was Polycom.

Polycom’s Real Presence Trio

This speakerphone is a smart hub for group collaboration that takes the basic three point Conference room phone and integrates it with voice, video and content sharing for large or small businesses.

The phone is simple to use, sleek and sounds great.  It has a very cool 5-inch color touch screen and intuitive navigation menu making it very simple.  I recently won one of these these cool phones at this years 2017 Channel Partner Expo in Las Vegas.  CONTACT US if you want to see one up close or have a demo.

In the meantime, click this LINK for the Polycom’s YouTube video demonstrating the RealPresence Trio.