Category Archives: Your Single Source Solution

Internet Service Providers

New Year Resolutions for your Customer Service?

The New Year Celebrations have come and gone and the holiday decorations stored away for another year, it’s time to get on with business in 2018. Now is as good a time as any to sit down with your employees and staff to refocus their efforts to match up with your company’s charter.

I am not talking about just hanging a freshened up charter statement on the wall. This is about looking through the proverbial suggestion box and really reading the ideas with a view of how they match up with your company’s goals. Meet with the staff who are working your front lines and listen to what they are saying; the good, the bad and the ugly. Maybe answer a few customer service calls yourself.Customer Service Team

It is important to remember that call quality reflects on your company. If you are using VoIP, does it sound like your call center is halfway across the globe? Are voice or video calls choppy and garbled? If so, it might be time to upgrade your internet connection. Maybe there is better high speed internet services available to your locations.

Get to know your customers and how they are interacting with you. Are there any services and tools that can help you support your customers. The buzzword of the day is Omni-Channel Marketing. This allows customers to get in touch with you by whatever electronic means they have available to them. Consider things that will make your employees’ jobs easier? Find out how they feel about the tools they now have. What’s working, what’s wasting their time?

Are there any new tools or services out there that you can add to your sales offering that will be a demonstrable value-add for your customers? For example, Nexmo is a company that provides software to enable chat with your customer service team within your website. Just a warning, weigh the benefits of offering a useful product versus the risk that it is not fully baked. Do your research.

Look at what your competition is doing. It might be time to make sure your marketing strategy highlights why you are the better choice. Find out from your sales people what they are seeing out in the market by way of competition, customer needs and product trends.

Where is your company’s data stored? Is it stored securely and is it backed up? Check into backup services providers that can save your data off site. Microsoft Skydrive, Amazon Web Services and Google Drive are three big name data backup providers. If you already have a service, it’s always best to test that you can get the data back.

No one can really predict what 2018 will bring. If you keep your eyes and ears open to what is going on around you, the opportunities that present themselves will never be too far out of reach.

Happy New Year!!!

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Handshake

The Benefits of a Telecom Aggregator

The telecom industry changes rapidly, in both the technology available and the costs to get and use it. It is hard for a small business to stay competitive if it is not keeping up with the technology available to it. That is where a Telecom Aggregator comes in.

Broker HandsTelecom Aggregators have established agreements with the local telecom service providers to resell their services. Typically, Aggregators can offer these services at a discount.

Aggregators are the single point of contact for all the services that they have resold. This allows for a simpler customer service experience when questions arise or services need to be changed.

The benefit becomes most apparent when a company with multiple locations gets bills and communication from multiple service providers.
Some of the benefits that Telecom Aggregators can provide are:

  • A single source for access to the best rates and service offerings for Data, Voice T1, PRI, POTS (Plain Old Telephone Lines), MPLS, Private line and wireless.
  • Provides cost saving alternatives for 800 inbound and International long distance.
  • Takes responsibility for verifying that bills are accurate and meet contractual obligations.
  • Delivers a comprehensive portfolio of service solutions to streamline costs.
  • Assembles, manages and seamlessly integrates multiple network providers into a single customer solution.
  • Provides carrier portfolio and solution expertise to address clients evolving growth initiatives.
  • Customizes telecom expense reporting for multi-locations.
  • Allows invoices to be paid by parent or individual sub-location.
  • Provides on One call for support and trouble resolution.
  • Improves overall support and simplify the customer experience.

In short, Telecom Aggregators shoulder the burden of negotiating with the service providers before the sale, managing the service installation(s) and handling customer service interactions after the sale. A good Telecom Aggregator provides a dedicated team that can handle any and all issues for all voice, data and cloud services.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

 

SD-WAN Logo

What are SD-WAN Benefits

The number of implementations of SD-WAN is growing by leaps and bounds. According to Gartner, spending on SD-WAN products will rise from the $129 million spent in 2016 to $1.24 billion in 2020. It is really only recently that it has crossed over into a widely accepted solution for WAN management, especially in the small and medium sized business market. We are getting a lot of questions about so I thought I would provide a non technical overview of what it is and why you might want it.

Before we get too far into the benefits, let’s define SD-WAN. Software-Defined WAN is a technology that distributes network traffic across traffic between the main office, branch/home offices and data center sites. It uses networking concepts that have been used to manage Datacenter Traffic to automatically determine the most effective way to route the traffic across Wide Area Networks.

SD-WAN Map

 

The main goal of SD-WAN technology is to deliver a secure reliable WAN connection with as much software-based technology as possible. This can be used to deliver basic WAN connectivity, or it can be used for premium business services such as VPN, WAN optimization, and applications delivery control.

I see four benefits to why a customer might want to implement SD WAN

  1. Lower cost for more bandwidth – If you have an MPLS implementation, you know that you are locked into a single provider for all of your endpoints that have top speed limits. On the other hand, SD-WAN is provider agnostic. It allows for multiple cheaper broadband connections of whatever type is available. The multiple conenctions can be blended to provide higher bandwidth.
  2. Provide backup internet connection in the event the primary internet circuit does down – The World’s Busiest Airport, Hartsfield Jackson, had a major power outage effecting thousands of people during the busiest travel time of the year. The first thing that I thought of was where was their backup power? Didn’t they have emergency generators and power coming from two sources.
    By implementing an SD WAN solution – this would provide an alternative pathway to keep their internet service working in the event of an outage. However, it is important to note that you should consider two diverse carrier or telecom provider pathways. Best practices for reliable uptime state that there should be at least 2 separate internet connections from different providers over separate pathways.
  1. Reduce costs by adding a backup disaster option – Not all that long ago, true QoS (Quality of service) for Voice over Internet telephone service, Telecom providers would recommend using a Managed Network to Network circuit called MPLS to connect your VoIP voice services. However, with the internet getting better and latency being reduced, many carriers are now OK with almost true QoS by using SD-WAN. By using two internet service providers plugged into an SD-WAN device, the voice and data packets are carried over the carrier with the least latency. Kind of like driving down the interstate highway using switching lanes to the least congested lane. By canceling out the managed circuit from a VoIP provider, you could potentially offset the cost of a second internet circuit and implement SD-WAN while still providing QoS.
  1. Peace of mind – Most of us would be OK if we lost our phone service for a while, but not so happy about losing an internet connection. I remember not so long ago, it was worth it to pay the $20.00 a month at a Starbucks to use their internet service. The same with airports and hotels. Luckily, those days are gone but our need to be on a good internet is greater than ever. A redundant internet connection is a core benefit for SD-WAN and removes the uncertainty of the impact of a single provider’s internet service going out.

Although a newer technology, SD-WAN has been living up to its billing as a tool that can provide greater business capabilities at a lower cost. Reviewing how SD-WAN benefits can support your business is worth your time.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

 

baby NY and Father Time

Looking back on Technology

While walking the aisles of Best Buy the other day, I got to thinking about how far technology has come in my life time. It is said that the cell phone in your pocket has 1000’s of times more computing power than the computer that got the Apollo 11 to the moon and back. I thought it would be fun to see how much 2017 technology used by us consumers has changed over the years.  

Computers:

Dual Floppy Disk Drives were how we shared information before the internet and computer viruses. At 1.44 megabytes, they wouldn’t come close to being able to store a single picture from your phone, a single MP3 song or the average Kindle Book.

Old Desktop PC        Tablet Computer

Phones:

When a phone was just a phone but one of the coolest things you thought you would ever see.

Old Brick Phone               iPhone X    

Cable TV:

Unless you count a younger sibling that you could order around, the first cable box didn’t have a remote and needed a clear channel 2 or 3 to work on.

Old Cable Box       Cable Channel Lineup Screen             

Video Rental:

Remember “Be Kind, Rewind”?

Blockbuster Sign    Netflix Home Screen

Video Gaming:

It would be an interesting test to see how long the original game of pong would keep a gamer’s attention today…..

    Modern Gamer Setup 

Watches:

Its amazing how a smart watch went from Nerd to Hip!

Calculator Watch    Smart Watch        

 

Sure, I still don’t have flying car in my garage but we definitely have come a long way in a very short time. The really impressive thing about these advancements is that with all of these giant step advancements, the prices continues to fall making them available to wider and wider audiences. This pushes demand for more and more technology that makes people’s lives better and look forward to using.

We look forward to updating this post next year to see how the photos above will change and what photos we use that we can’t even imagine now. Have a Happy, Healthy and Prosperous 2018.

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Crowded Office

Getting To Simple, Aggregating your Telecom Service.

Recently, I had the opportunity to speak with the owners of companies with multiple locations. They were looking for a way to consolidate all of their telecom bills into one easy to manage invoice. By the end of the discussion, I realized that they were really looking for a simpler way to manage their Telecom services; Consolidation of multiple invoices, reduce overall cost, receive better service and support when ordering or downsizing telecom services and have just one company to call that can handle all their needs.

Studies have shown that over 60% of companies with multiple locations are unaware of their exact communication cost. The bills can vary in format depending on vendor and location. Billing ConsolidationSome can contain hundreds of pages. To add further complexity, monthly invoices can have different rates plans, contract terms and details of charges that are very difficult to review.

If it gets done at all, reviewing and insuring that telecom bills are correct is a time consuming task for a company’s IT and Accounts Payable teams.

So what’s the answer? More and more companies are hiring an aggregator service to manage their telecom vendors. An aggregator becomes the single face to a customer to all of their telecom suppliers. They combine invoices, insure their accuracy and manage the resolution of any discrepancy. They’ll manage any service changes that the company has requested.

There are many Aggregating services out there. Before selecting one, ask the following questions:

  1. Can I have one bill for all of my telecom services?
  2. Is your service compatible with my accounting software?
  3. How many telecom carriers can you consolidate onto one invoice?
  4. Do you have a dedicated project manager or one point of contact?
  5. Which vendors do you have experience with and how long have you been in business?
  6. Can you absorb my existing contracts or I do not have to pay early termination for conversion?
  7. Do you have an easy to use invoice and can you show me an example?
  8. When I have an issue or need support, who do I call?

In conclusion, the right aggregator is a good solution for many telecom users, be they companies with multiple locations or even a single location with multiple vendors. The important thing is hiring the right aggregator.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

 

Austin Mural

We are at the Channel Partners Evolution Conference

Channel Partners Evolution Logo

Hello from the Great State of Texas, Austin in particular. We are here for the 2017 Channel Partners Evolution Conference. The theme this year is about how solution providers must evolve to meet the changing needs of the end customers. There will be presentations of the latest technology offerings, innovative business strategies, speakers from the industry and more. Agents, VARs, MSPs, integrators and consultants will converge to meet vendors with state-of-the-art services and partner programs, network with peers and take in a new slate of educational programming.

It will be a busy couple of days but don’t doubt that we won’t be taking in some of that famous Texas BBQ that we have been hearing so much about.

Follow us on twitter as we update you on the comings and goings.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

TEM Image

Saving Money Using Telecom Expense Management

The goal of Telecom Expense Management’s (TEM) is to ensure that you are getting the best value for your telecom solution and your billing is accurate. A good TEM starts byCost Graph building an accurate real time IT inventory, gathering all of your telecom bills and looking for overcharges through a telecom audit. The audit includes searching for contract violations, optimizing your telecom environment to save money, and negotiating with your telecom vendors to get a better deal.

Here are three different takes on how to estimate the ROI on TEM ROI:

  1. The AOTMP group is a global leader in providing telecom management best practices and industry standards for organizations and the vendors who support them. Their research shows on average, fixed TEM programs generate 7.7% in annual savings and mobile programs achieve 9.4%.
  2. Blue Hill Research is an independent research and advisory services group specializing in the enterprise technology market. They state that “Successful Telecom Lifecycle Managers can reduce direct communications costs by 15% or more while simultaneously reducing in-house labor to process invoices.”
  3. The Technology Expense Management Industry Association (TEMIA) reports that initial hard-dollar savings can be as high as 15%, while cost avoidance against future spend can drive that number upwards of 30%.

Telecom Expense Management ROI

According to TEMIA, companies wanting to track ROI and build a business case for a TEM program should address changes across four main categories:

  1. Telecom Savings – resulting from fixing billing errors, reducing spend
  2. Labor Efficiencies – reallocating resources to higher IT functions in light of automation, consolidation and help desk resources
  3. Indirect Savings – comes from improved policies, workflows, and decision making
  4. Security Compliance – enhancements and increased adherence to mobile policies resulting in decreased risks and costs associated with security breach

All the evidence points to that by implementing a Telecom Expense Management process. You are most likely spending more than they should on your Communication Expenses.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Getting to Know The Birch Fusion Merger

NEW YORK, NY — August 28, 2017 — Fusion (NASDAQ: FSNN), a leading cloud services provider, announced today that it has entered into a definitive agreement to acquire the Cloud and Business Services customers, operations and infrastructure of privately-held Birch Communications, which represents the majority of Birch’s current revenues. The transaction is expected to close by the end of 2017, subject to customary approvals and closing conditions.

Another Telecom Services Merger was announced last week. This time, it is two major Birch Logoplayers in the Cloud Services space. If you are a current or prospective customer of either, should you be concerned?

At the moment, No. It is still early. Usually, at this stage in a merger, there aren’t even any plans in place to merge operations. Many times, the merging companies continue to run as separate entities long after the merger completes. But that doesn’t mean, you shouldn’t start paying attention.

Some things to ask about are if there will be changes to Customer Service, availableFusion Logo features, pricing and/or contracts. Have you made any contacts with employees that may not be there when the merger is done? That is a lot of information to seek out. This would be a good point for you to contact your Telecom Broker. They should be tracking the merger effort and subsequent impacts to the customer base and have the latest news outside of what the PR Department puts out.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Broker Hands

9 Top Reasons To Use A Telecom Broker

A Telecom Broker is a person that acts as an agent to a Business, Non-Profit or Government Entity that is looking to change, upgrade or streamline their telecommunications service(s). The following nine items describe what a Telecom Broker can do for you.

  1. Multiple Carrier Options: There are numerous telecom providers out there and they all want your business, whether they deserve it or not. A good Telecom Broker will learn how your business uses telecommunications and represent you to all the vendors that they know can meet your needs. You get to deal with just the broker rather all of the sales people from all the companies that may or may not be able to meet your needs. A good broker will have contacts with many carriers and vendors which means he or she can quickly acquire quotes and information without you having to request it yourself.
  2. More Expertise: A typical telecommunications company can have as much as 50% sales staff turnover each year and end up hiring inexperienced sales people to fill positions. Telecom Brokers have had years of experience working with various telecom companies, they understand technology and are able to compare company A with company B.
  3. Satisfaction: Telecom Brokers long term success is dependent on the ongoing satisfaction of their customers. Each month, Telecom Brokers get paid a small (residual) commission to manage the telecommunication service of their customers. This ensures that Telecom Brokers/Consultants continue to provide clients with exceptional customer service for years.
  4. Vendor Access: The Telecom Broker works with the vendors everyday and has the contacts and back channel communication lines that are built over years of working with them. This knowledge can speed
  5. Industry Knowledge: Some telecom providers provide great pricing, but they take forever to install the services, others have poor billing or are unorganized. Good Telecom Brokers can explain the good and bad of each carrier and what to expect.
  6. No Sales Quotas: Many telecom providers put their sales people under unrealistic sales quotas and end up with pushy unprofessional sales staff and high turnover. Telecom Brokers have a vested interest in a customer’s long term success, helping customers make informed educated decisions without the need of sales quotas.
  7. Single Point of Contact: After the contract is signed, the real work begins; site visits, running cabling, hardware installs, training and vendor coordination all take time, effort and company resources. A good broker will shoulder the overall project management, escalate, troubleshoot or get resolutions resolved much faster than if you were dealing directly with a telecom provider
  8. Consolidation: Many companies with multiple locations and difference providers get multiple bills and need help consolidating services. Good Telecom Brokers understand “Telecom Aggregation” consolidating multiple services on one bill and providing a “one stop shopping” model that saves time and money.
  9. Pricing and Support: In some cases Telecom Brokers have access to better rates than their customers might get by going directly to the telecom company. In fact, many Telecom companies, in an effort to reduce costs, have reduced their sales staffs and only work with “indirect” or Telecom Brokers.

In short, a Broker uses their knowledge and experience of the industry to make sure that the telecom solution selected provides the best possible service at the lowest possible price.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Project Task Check List

Managing your Telecom changes

The decision to switch your Telecom Provider or modify your existing telecom solution is a big one. It will impact your employees and your customers, not to mention your business. Your Telecom Consultant should insure that your install results in a positive impact.

Teledata Select’s executive team has taken their 40+ years of combined Telecom experience and built a repeatable process to deliver Telecom solutions that meet both a customer’s needs and expectations.

Regardless of the size or complexity of your company, our process sticks to a tried and true framework that consistently provides successful results. Teledata Select’s process starts by understanding what Telecom services you currently have and how you use them. We also take the time to understand your growth plans so that we can create a design that grows rather than needs to be replaced.

We submit the design to the Telecom Service Providers for quote and discuss the resulting proposals with our customer. This is where we weigh their delivery timeframe, service quality and after sale support reputation against the proposal costs and make unbiased recommendations on whom to go with.

Once a decision is made, Teledata Select will remain the single point of contact during the solution implementation process. We’ll focus on having a smooth installation and turn-up and work with the various vendors to make sure your users get the appropriate training and support.

After Go-Live, Teledata Select will continue to be your single Point Of Contact to get vendor support and resolve any issues with your Telecom Solution.

This is just a high level view of our Methodology. There are a lot of details behind the curtains but we wanted to give you some insight on the process that we follow when you come to us for help with your Telecom needs.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via  Contact us to start a no obligation discussion of your specific business technology needs.

Don Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.