Omni Channel For Better Customer Service

Omni Channel For Better Customer Service

Let’s face it, customers expect to be able to interact with companies the way they want to. With all the methods (Voice, Email, Chat, Social Media) to communicate with you, the phone has become less and less common as their first choice of interaction. The old premise...
Telecommunications Trends for 2021

Telecommunications Trends for 2021

Happy New Year!!! Finally, 2020 is behind us. While we have been heads down trying to work through the challenges and restrictions from Covid, technology continued to forge ahead. What are the top telecommunication trends to watch this year? This post will look at...
Seasons Greetings

Seasons Greetings

Season’s Greetings to you and yours! We want to express our appreciation to our customers and service providers… May you and your family have a very merry holiday season and a happy healthy New Year! Very Truly Yours, John Hagan & the TeledataSelect...
5 reasons to consider an IP-PBX System

5 reasons to consider an IP-PBX System

In its simplest definition, an IP PBX (Internet Protocol Private Branch eXchange) is a system that connects multiple telephone extensions to the Public Switched Telephone Network (PSTN) via its internet connection. It also provides internal communication for a...
Is It Time to Consider Automation?

Is It Time to Consider Automation?

Below is a guest blog article from one of our Strategic Partners at TeleData Select.  Are your business systems slow?  Do you get the feeling you’re not as efficient as you should be, even though your people seem to be working hard?  Does it ever feel like you’re...

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