Improving Internet Bandwidth for Audio & Video Conferencing

Improving Internet Bandwidth for Audio & Video Conferencing

Many of us have gotten very familiar with using all the different audio and video conferencing services as we work more and more from home.  Video conferencing platforms like Zoom, Microsoft Teams, Google Meet, WebX, GoToMeeting and others have become a mission...

How You Can Reduce Your Telecom Costs

Your business may not provide goods or services that are related to technology but there are few successful growing companies that don’t have a reliance on technology. Acquiring and managing the technologies that support your business can be a major portion of time...
Tools for Remote Customer Service Employees

Tools for Remote Customer Service Employees

In a previous post, we discussed how your employees were handling the remote work situation. Today, we’ll shift the focus to your customers. It is so important to provide noticeably great customer service so your customers will remember who you are and tell...
Checking In With Your Remote Employees

Checking In With Your Remote Employees

By now, most of us have adjusted to working remotely but here are definitely some downsides. As I travel around the country, I try to listen to my hometown radio station to keep up with the local news. One of the DJ’s has been broadcasting from his home studio...
Omni Channel For Better Customer Service

Omni Channel For Better Customer Service

Let’s face it, customers expect to be able to interact with companies the way they want to. With all the methods (Voice, Email, Chat, Social Media) to communicate with you, the phone has become less and less common as their first choice of interaction. The old premise...

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