What Is Call Center
We have been fielding a lot of inquiries lately around Call Center. What is it and why would a business need one? Coming from an IT background, I find it is best to start with a simple definition to make sure everyone is on the same page. Call Centers in this context...Why Implement Omni-Channel
It seems that the least used App on our phones these days is the actual Phone App. I think people much prefer almost any other form of communication then to actually talk on the phone. Even e-mail is going to the wayside. Many of my friends rarely check their emails...Consolidating Telecom Bills
The telecom industry changes rapidly, in both the technology available and the costs to implement and use it. It is hard for a small business to stay competitive if it is not keeping up with the technology available to it. That is where a Telecom Aggregator comes in....What is Unified Communications?
Good Afternoon. I just got back from the Channel Partners Expo and am sitting down to organize all my notes and memories from the event. The Channel Partners Expo is a gathering of several thousand Telecom Service brokers, value-added resellers, managed service...TeleData Select
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