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How You Can Reduce Your Telecom Costs

Your business may not provide goods or services that are related to technology but there are few successful growing companies that don’t have a reliance on technology. Acquiring and managing the technologies that support your business can be a major portion of time...

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Tools for Remote Customer Service Employees

Tools for Remote Customer Service Employees

In a previous post, we discussed how your employees were handling the remote work situation. Today, we'll shift the focus to your customers. It is so important to provide noticeably great customer service so your customers will remember who you are and tell others. It...

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Checking In With Your Remote Employees

Checking In With Your Remote Employees

By now, most of us have adjusted to working remotely but here are definitely some downsides. As I travel around the country, I try to listen to my hometown radio station to keep up with the local news. One of the DJ's has been broadcasting from his home studio during...

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Omni Channel For Better Customer Service

Omni Channel For Better Customer Service

Let’s face it, customers expect to be able to interact with companies the way they want to. With all the methods (Voice, Email, Chat, Social Media) to communicate with you, the phone has become less and less common as their first choice of interaction. The old premise...

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Telecommunications Trends for 2021

Telecommunications Trends for 2021

Happy New Year!!! Finally, 2020 is behind us. While we have been heads down trying to work through the challenges and restrictions from Covid, technology continued to forge ahead. What are the top telecommunication trends to watch this year? This post will look at...

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Seasons Greetings

Seasons Greetings

Season's Greetings to you and yours! We want to express our appreciation to our customers and service providers... May you and your family have a very merry holiday season and a happy healthy New Year! Very Truly Yours, John Hagan & the TeledataSelect Team

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