Blog
What is Telecom Expense Management (TEM)
Your business may not provide goods or services that are related to technology but there are few successful growing companies that don’t have a reliance on technology. Acquiring and managing the technologies that support your business can be a major portion of time...
Is Your Current Telecom Solution Meeting Your Needs
Your company’s telecom solution is an important tool in providing the quality, value and support that customers expect when doing business with you. Is your current service up to this challenge? Here are some points to consider when you start to hear complaints about...
Managing your Telecom changes
The decision to switch your Telecom Provider or modify your existing telecom solution is a big one. It will impact your employees and your customers, not to mention your business. Your Telecom Consultant should insure that your install results in a positive impact....
Greater Reliability with SD-WAN
SD-WAN stands for Software-Defined Networking in a Wide Area Network. Basically, it breaks the link between network hardware and network management software. A key application of SD-WAN is to allow companies to build higher-performance WANs using lower-cost and...
Reducing Costs with a Telecom Expense Audit
Telecommunications is one of the most difficult business expenses to manage. Research has shown that companies lose 12 – 17% of what they spend on telecommunications due to the complexities of Telecom Expense Management. Additionally, up to 85% of the typical...
Telecom Tools for your Remote Customer Service Agents
Providing noticeably great customer service is core to building customer loyalty. Loyal customers will remember you and tell others. Teledata Select used Salesforce ro help manage our customer relationships. As we learn more about what Salesforce can do. We regularly...
What are TEM Services?
The increasing costs of pretty much everything is impacting the bottom line of businesses as they try to stay competitive. Rising prices are the result of companies trying to cover their increased costs. They are not translating to increased profit. It is now more...
Considering A New Voice Or Internet Service Contract?
In this blog, I will discuss what you should keep in mind if you are considering making changes to your voice and internet services. Businesses now rely so heavily on their telecom services for the sales process and customer service that being productive without them...
Putting Together a Cloud Security Strategy?
The methods of electronic communication have changed considerably over the past decade. Hitting breakneck speed in the last 2 years due to the COVID-19 response. Technology has supported this progress by developing more and more ways to communicate. By integrating...
Exploring Contact Center as a Service (CCaaS)
The customer/business relationship is becoming more and more an electronic one. I spend a lot of time talking to perspective clients about easy ways to implement tools that support this new relationship model. CCaaS (Contact Center as a Service) is a cloud based...