Tools for Remote Customer Service Employees

Tools for Remote Customer Service Employees

In a previous post, we discussed how your employees were handling the remote work situation. Today, we’ll shift the focus to your customers. It is so important to provide noticeably great customer service so your customers will remember who you are and tell...
Checking In With Your Remote Employees

Checking In With Your Remote Employees

By now, most of us have adjusted to working remotely but here are definitely some downsides. As I travel around the country, I try to listen to my hometown radio station to keep up with the local news. One of the DJ’s has been broadcasting from his home studio...
Omni Channel For Better Customer Service

Omni Channel For Better Customer Service

Let’s face it, customers expect to be able to interact with companies the way they want to. With all the methods (Voice, Email, Chat, Social Media) to communicate with you, the phone has become less and less common as their first choice of interaction. The old premise...
5 reasons to consider an IP-PBX System

5 reasons to consider an IP-PBX System

In its simplest definition, an IP PBX (Internet Protocol Private Branch eXchange) is a system that connects multiple telephone extensions to the Public Switched Telephone Network (PSTN) via its internet connection. It also provides internal communication for a...
Remote Worker Trends

Remote Worker Trends

While many of us Americans spend extended time at home while schools and offices are shut down to slow the spread of the Coronavirus, we are using our online internet connections like never before.  Just yesterday, I was on a web call with a Salesforce tech and he was...

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