Business Phone Solutions? VoIP Is The Future.
It was not that long ago that many of us did not know what VoIP (Voice over Internet Protocol) was all about. Most business phone systems were hidden away in the phone room, a back hall closet or the copier room. The phone system worked but we had to relearn it each...
Reasons To Consider A Cloud Based Contact Center
Does your company make outbound calls to customers or receive inbound calls? How do you manage your sales force, provide customer service, or offer help desk support? Do you employ home based call center agents. Do you currently have an onsite phone system (more...
New Year Resolutions for your Customer Service?
The New Year Celebrations have come and gone and the holiday decorations stored away for another year, it’s time to get on with business in 2018. Now is as good a time as any to sit down with your employees and staff to refocus their efforts to match up with your...
Flying Without Instruments? A Guest Blog
No business should operate without routine IT system “Check Ups.” This is highly advisable since so many companies are getting mixed results from their Managed Services Providers (“MSP’s”) – and don’t even know it. Over 80% of the clients ProviDyn added in the...
How Do Your Customers Relate To Your Auto Attendant?
It is said that you never get a second chance at a first impression. When your customers call your business, what is their first impression? How many buttons do they need to press to answer the question they are asking? Do they get lost in the key pad maze of voice...TeleData Select
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