What Is Call Center

We have been fielding a lot of inquiries lately around Call Center. What is it and why would a business need one? Coming from an IT background, I find it is best to start with a simple definition to make sure everyone is on the same page. Call Centers in this context...
SD-WAN for an “Always” On Internet Connection

SD-WAN for an “Always” On Internet Connection

We have all been there, you swipe your credit card to complete a purchase and you wait and wait for the approval to come back. The cashier usually just shrugs and says that the systems have been slow all day. These delays are usually caused by heavy traffic. The kind...
Business Phone Solutions? VoIP Is The Future.

Business Phone Solutions? VoIP Is The Future.

It was not that long ago that many of us did not know what VoIP (Voice over Internet Protocol) was all about. Most business phone systems were hidden away in the phone room, a back hall closet or the copier room. The phone system worked but we had to relearn it each...
Reasons To Consider A Cloud Based Contact Center

Reasons To Consider A Cloud Based Contact Center

Does your company make outbound calls to customers or receive inbound calls?  How do you manage your sales force, provide customer service, or offer help desk support? Do you employ home based call center agents.  Do you currently have an onsite phone system (more...
New Year Resolutions for your Customer Service?

New Year Resolutions for your Customer Service?

The New Year Celebrations have come and gone and the holiday decorations stored away for another year, it’s time to get on with business in 2018. Now is as good a time as any to sit down with your employees and staff to refocus their efforts to match up with your...
Flying Without Instruments? A Guest Blog

Flying Without Instruments? A Guest Blog

No business should operate without routine IT system “Check Ups.”  This is highly advisable since so many companies are getting mixed results from their Managed Services Providers (“MSP’s”) – and don’t even know it.  Over 80% of the clients ProviDyn added in the...

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