by John Hagan | Jan 12, 2021
Let’s face it, customers expect to be able to interact with companies the way they want to. With all the methods (Voice, Email, Chat, Social Media) to communicate with you, the phone has become less and less common as their first choice of interaction. The old premise...
by John Hagan | May 1, 2020
In these days, it is so important in providing the best customer service. It helps your customers remember who you are and hopefully tell others. Customer Service is what builds customer loyalty. Recently our company has been working with the Salesforce support...
by John Hagan | Apr 24, 2020
While many of us Americans spend extended time at home while schools and offices are shut down to slow the spread of the Coronavirus, we are using our online internet connections like never before. Just yesterday, I was on a web call with a Salesforce tech and he was...
by John Hagan | Mar 16, 2020
I just spoke to my daughter who is allowed to telecommute once a week for her job, however now with the ongoing Covid-19 (coronavirus) she and her roommate are working from home all week. My daughter does enjoy the flexibility of working from home especially in...
by John Hagan | Aug 17, 2019
We have been fielding a lot of inquiries lately around Call Center. What is it and why would a business need one? Coming from an IT background, I find it is best to start with a simple definition to make sure everyone is on the same page. Call Centers in this context...
by Don Miller | Sep 18, 2018
Call Center Software is used by businesses to manage and support communication with their customers and vendors. Whether it’s a massive customer service operation with multiple call centers and thousands of agents, or a small mom and pop business where the customer...
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