Remote Worker Trends

Remote Worker Trends

While many of us Americans spend extended time at home while schools and offices are shut down to slow the spread of the Coronavirus, we are using our online internet connections like never before.  Just yesterday, I was on a web call with a Salesforce tech and he was...
Remote Worker Solutions Are Available

Remote Worker Solutions Are Available

I just spoke to my daughter who is allowed to telecommute once a week for her job, however now with the ongoing Covid-19 (coronavirus) she and her roommate are working from home all week. My daughter does enjoy the flexibility of working from home especially in...

What Is Call Center

We have been fielding a lot of inquiries lately around Call Center. What is it and why would a business need one? Coming from an IT background, I find it is best to start with a simple definition to make sure everyone is on the same page. Call Centers in this context...
Call Center Software – An Overview

Call Center Software – An Overview

Call Center Software is used by businesses to manage and support communication with their customers and vendors. Whether it’s a massive customer service operation with multiple call centers and thousands of agents, or a small mom and pop business where the customer...
Reasons To Consider A Cloud Based Contact Center

Reasons To Consider A Cloud Based Contact Center

Does your company make outbound calls to customers or receive inbound calls?  How do you manage your sales force, provide customer service, or offer help desk support? Do you employ home based call center agents.  Do you currently have an onsite phone system (more...

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