What Is Call Center

by | Aug 17, 2019

We have been fielding a lot of inquiries lately around Call Center. What is it and why would a business need one? Coming from an IT background, I find it is best to start with a simple definition to make sure everyone is on the same page. Call Centers in this context...
Call Center Software – An Overview

Call Center Software – An Overview

by | Sep 18, 2018

Call Center Software is used by businesses to manage and support communication with their customers and vendors. Whether it’s a massive customer service operation with multiple call centers and thousands of agents, or a small mom and pop business where the customer...
Reasons To Consider A Cloud Based Contact Center

Reasons To Consider A Cloud Based Contact Center

by | Mar 26, 2018

Does your company make outbound calls to customers or receive inbound calls?  How do you manage your sales force, provide customer service, or offer help desk support? Do you employ home based call center agents.  Do you currently have an onsite phone system (more...

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