by John Hagan | Jan 12, 2021
Let’s face it, customers expect to be able to interact with companies the way they want to. With all the methods (Voice, Email, Chat, Social Media) to communicate with you, the phone has become less and less common as their first choice of interaction. The old premise...
by John Hagan | Jun 8, 2020
As we adjust to working remotely or only going to the office when absolutely necessary, this is a good time to ask yourself how will your business function if all of your employees work remotely. I just read an article in the local business chronicle about how one of...
by Don Miller | May 21, 2020
I am sure that I am not alone in my desire for life to get back to some semblance of normal. Watching the news, it seems like there is a dim light starting to break the darkness we have been enduring. As that light grows brighter, we are going to get busier and...
by John Hagan | May 1, 2020
In these days, it is so important in providing the best customer service. It helps your customers remember who you are and hopefully tell others. Customer Service is what builds customer loyalty. Recently our company has been working with the Salesforce support...
by John Hagan | Apr 24, 2020
While many of us Americans spend extended time at home while schools and offices are shut down to slow the spread of the Coronavirus, we are using our online internet connections like never before. Just yesterday, I was on a web call with a Salesforce tech and he was...
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