Category Archives: High Speed Internet

IPv6 Consultant

Are You Ready For IPv6

In an earlier blog about 5G, John mentioned that its implementation and widespread adoption would connect more and more “things” to the internet resulting in a whole lot more IP’s being needed. I thought I should follow up on a little information on IPv6 and how to get ready for it.

Your email, internet phone, web surfing, movie streaming and everything else that runs on the internet rely on a networking protocol called IPv4. Simply put, IPv4 provides addresses for internet connected devices so they can find and communicate with each other. The Internet Assigned Numbers Authority (IANA) is the group that hands out these addresses handed out the last pool for North America back in April of 2011. The sky is not falling, there are still big blocks of unused IPs in these pools and ISP’s are recycling unused IPS. But soon or rather than later, IPv4 will not support Internet growth.

What is IPv6?

The next generation of internet addressing is IPV6. It main difference from IPV4 is that instead of just 4.3 billion IP’s, IPv6 allows for trillions of trillions of trillions of addresses. That’s a 3 followed by 38 zeros. It should be plenty for generations of internet users to come.

When will the transition to IPv6 occur? How much longer will IPv4 work?

The transition to IPv6 has already begun but will take many years before it is the predominant internet addressing protocol. In the meantime, there is no countdown to the day when IPv4 addresses will stop working. However, an increasing amount of Internet content and applications will be available only at IPv6 addresses. In order to ensure access to these in the future, consumers should ensure that new equipment and software they purchase is IPv6 ready.

What will it take to move to IPv6?

As mentioned earlier, IPv6 is live now and many of the major internet providers already support IPv6 traffic. Websites are getting IPv6 addresses. On the consumer side, Windows, Mac and Linux Operating systems have supported IPv6 for years. Most mobile phones are compatible now too. Routers and Switches, Modems and other networking device makers are implementing too but because these have long operational lives, they aren’t as far along in deployment. You can check manufacturer websites to see if your network devices are compatible. When you are ready to upgrade your IT hardware, compatibility with IPv6 should be a must have. 

 

Here are a couple of links to sites that will give you more information on your current IPV6 status.

What if I decide to stick with IPv4?

At the moment there is little to no pressure to upgrade. Although currently available, IPv6 is a long way from majority acceptance and implementation. IPv4 will work for years to come. The push to IPv6 addressing will probably focus on new technology, the Internet of Things. Due to the limited number of IPv4 addresses remaining for assignment, some new websites and services may only get IPv6 addresses and will not be accessible over IPv4 but they will be few and far between. Even though you may not be converting over anytime soon, you should still make sure that any new IT purchases will support IPv6, just in case.

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Charlotte, NC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

 

5G Overview

5G will be a huge boost for faster internet

What is 5G?

5G is simply the next numbered generation following 4G, which replaced the previous wireless communication technologies. Much like the generations before it, 5G aims to make mobile communication faster and more reliable as more and more devices go online.

Compared to the current 4G technology, 5Gg is an exponentially faster way to deliver internet traffic. For comparison, the average mobile download speed across the U.S. 5G Compareas reported by Speedtest.net in the first half of 2018 was around 27 Mbps — over 3.5 times slower than what’s expected from 5G.

 

The analyst firm Gartner estimates that by 2020 there will be over 26 billion connected devices (some even estimate this number to be closer to 100 billion). All of these devices will make up the Internet of Things (IoT), a giant network of connected “things” (including people). This network will be made up of connections between people and people, people and things, and things and things. As billions more devices connect to the web, the supporting infrastructure needs to support faster connections as well as far better handling of simultaneous connections while providing broader coverage for these devices. This is what 5G is all about.

What Will 5G Be Used For?

Contrary to what you would expect, 5G is not just about better mobile phone service. The key benefit of 5G is ultra-fast connections and minimal delays. Of course, 5G will still pave the way for smoother connectivity with our everyday devices, like when gaming, making video calls, streaming movies, downloading files, sharing HD and 4K media, receiving real-time traffic updates, etc.

The great wide open of 5G is around applications such as autonomous cars avoiding sudden collisions and understanding proper turn-by-turn directions, remotely operated hardware, and robotic systems that learn or abide by remote controllers such as surgeries where the doctor and patient are miles apart. These applications require a tremendous amount of bandwidth and need to communicate over the internet as quickly as possible to provide their intended effects. Any latency at all can drastically impact how real things feel in those environments.

Another big benefit of 5G is that it is so fast that it won’t just be available for mobile devices. It has the potential to replace your cable through fixed wireless access. Equipment is still being tested in the labs but engineers are testing customer based receivers that will surpass cable and fiber speeds without pulling any cable or digging any trenches.  

When is it going to arrive?

The timeframe for 5G service availability depends not only on where you live but also which service providers are available in your area. There is a good possibility that North Americans will see 5G networks in test markets pop up as early as 2018, but it won’t take off until 2020. As with any new technology, actual delivery dates, coverage areas and capabilities will change over the next couple of years as we get closer to release. Check in with your provider’s website every so often to watch their roll out plans as they tighten up. Your telecom broker should also be up to date with what will be available in your area and what the providers will be offering.

 

John HaganTeledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Telecom Broker

Is 2018 your year to use a Telecom Broker?

From faster bandwidth to more useful technology, there are many sources for the telecom services your company needs to succeed.

One of them is via a Telecom Aggregator; Granite, Birch and Fusion are some of the names of companies that lease bandwidth. They then bundle this bandwidth with telecom services such as VoIP, Cloud Services, video Conferencing, etc. A result is that there is a lot of competition for your telecom budget dollars.

This is where a Telecom Broker comes in. A telecom broker represents a company in their search for the right services at the highest quality for the lowest price possible. They gather your requirements and meet with all the aggregators that can meet them. They collect all the bids and make a recommendation based on their knowledge of the company, the industry and the market. that we are experts at simplifying your telecom solutions so you can focus on your business. You don’t have to find and meet with Service providers, review their proposals and compare them by doing a cost/value analysis. You don’t have to keep up with the latest technologies with an eye for how they provide value to you. Teledata Select does all of that leg work for you.

A benefit of using a Telecom Broker is that our goal is to simplify your telecom solutions so you can focus on your business. You don’t have to find and meet with Service providers, review their proposals and compare them by doing a cost/value analysis. You don’t have to keep up with the latest technologies with an eye for how they provide value to you. Teledata Select does all of that leg work for you.

Once a service is agreed upon. Teledata Select manages the full install and turn up. We’ll get you and your staff the training you’ll need to make the most of your new technology.

We’re are also just a phone call away in case you need help with a user questions, service issues and even billing questions. In fact, using an aggregator simplifies your billing because you’ll only get one bill for all the services you use.

In closing, as an experienced Telecom Broker, We use our knowledge and experience of the industry to make sure that the telecom solution you select provides the best possible service at the lowest possible price.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

 

Internet Service Providers

New Year Resolutions for your Customer Service?

The New Year Celebrations have come and gone and the holiday decorations stored away for another year, it’s time to get on with business in 2018. Now is as good a time as any to sit down with your employees and staff to refocus their efforts to match up with your company’s charter.

I am not talking about just hanging a freshened up charter statement on the wall. This is about looking through the proverbial suggestion box and really reading the ideas with a view of how they match up with your company’s goals. Meet with the staff who are working your front lines and listen to what they are saying; the good, the bad and the ugly. Maybe answer a few customer service calls yourself.Customer Service Team

It is important to remember that call quality reflects on your company. If you are using VoIP, does it sound like your call center is halfway across the globe? Are voice or video calls choppy and garbled? If so, it might be time to upgrade your internet connection. Maybe there is better high speed internet services available to your locations.

Get to know your customers and how they are interacting with you. Are there any services and tools that can help you support your customers. The buzzword of the day is Omni-Channel Marketing. This allows customers to get in touch with you by whatever electronic means they have available to them. Consider things that will make your employees’ jobs easier? Find out how they feel about the tools they now have. What’s working, what’s wasting their time?

Are there any new tools or services out there that you can add to your sales offering that will be a demonstrable value-add for your customers? For example, Nexmo is a company that provides software to enable chat with your customer service team within your website. Just a warning, weigh the benefits of offering a useful product versus the risk that it is not fully baked. Do your research.

Look at what your competition is doing. It might be time to make sure your marketing strategy highlights why you are the better choice. Find out from your sales people what they are seeing out in the market by way of competition, customer needs and product trends.

Where is your company’s data stored? Is it stored securely and is it backed up? Check into backup services providers that can save your data off site. Microsoft Skydrive, Amazon Web Services and Google Drive are three big name data backup providers. If you already have a service, it’s always best to test that you can get the data back.

No one can really predict what 2018 will bring. If you keep your eyes and ears open to what is going on around you, the opportunities that present themselves will never be too far out of reach.

Happy New Year!!!

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Cable DSL Fiber

An overview of DSL, Cable and Fiber

There are others, but the most common internet service options available to the average consumer today are cable, DSL and fiber optic. While it’s true that each is capable of providing you with high-speed capabilities, these services are very distinct. Understanding each of their capabilities compared to your needs should be the determining factor in which type of internet access you choose.

DSL:
A Digital Subscriber Line or DSL connection, shares the existing copper wire of your phone line to deliver high speed internet access. Most DSL technologies use asymmetrical data transfer which means that consumers download speeds will be much faster than their upload speeds. While this isn’t an issue for typical web browsing, doing any sort of data transfer that requires substantial upload bandwidth (such as Cloud Computing, offsite backups or video conferencing) will be much slower than fiber or cable. Another criticalDSL factor that will impact your decision to go with DSL is that the distance between your home or office and the provider’s central office has to be less than a mile. The further you are from the main line, the weaker the signal, and the slower the connection. If you are in doubt whether a DSL plan you are considering is enough for upload intensive applications, we recommend looking for upload speeds of at least 1mbps.
As a rule, typical DSL is not as fast as your other options but depending on your usage, it could suit your needs at a lower price than cable or fiber.

Cable:
For business customers, cable internet is often the best internet solution due to its wide Cableavailability and speed compared to DSL. Cable internet service shares the coaxial cable that also provides TV service. In contrast to DSL, the quality of a cable connection does not depend on distance. Unlike DSL, however, your neighbors will be sharing the cable’s overall bandwidth. So depending on how many users are sharing the cable, peak time usage can result in a slower internet experience. The faster speeds of cable are reflected in the price; you should expect to pay more for cable service compared to DSL.

Fiber:
Provided by companies such as AT&T, Qwest and Verizon, fiber optic offers many advantages over conventional copper and cable services. It is able to transmit data much faster over greater distances. Because the cable is smaller in diameter, weighs less and is stronger, it makes an ideal alternative for a wide variety of cabling solutions. Since the conductor is glass and cannot generate electricity, fiber is immune to all sorts of Fiberinterference. This means that it can come in direct contact with high-voltage electrical equipment, power lines and lightning, all while still putting out a superior performance. Fiber optic service is the most expensive of the three options although it is becoming competitive with cable as the technology matures and fiber service becomes more available. That said, fiber is still only available in a few markets, so there is no guarantee that you will be able to find it.

Summary:
For many businesses, simply increasing your current bandwidth can fix day-to-day slow-down issues. But for some, your needs may have exceeded the platform’s capabilities. In that case, an investment in a more robust solution may be required. Assuming all are available, choosing between cable, DSL and fiber depends on your needs and budget. If you have limited bandwidth requirements, DSL is probably the best option. This allows you to use the net at quality speeds without breaking the bank for it. The growing availability of Fiber is providing the fastest possible speeds  to a wider audience then ever before. Cable is a tried and true solution providing super-fast connections at reasonable prices.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

Don MillerDon Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Problem Solver

Is Your Current Telecom Solution Meeting Your Needs

Your company’s telecom solution is an important tool in providing the quality, value and support that customers expect when doing business with you. Is your current service up to this challenge? Here are some points to consider when you start to hear complaints about phone call drops and slow internet access.

Your Current Solution:

Are you experiencing slow internet response, garbled internet phone calls or internet video problems? This can result from more users on your internet connection or an increase in more internet intensive applications being used than were planned for.  The resulting customer and employee frustration can cost your business in sales and reputation.  A good first step is to audit your internet traffic to be sure that unauthorized traffic is not adversely impacting work related traffic, i.e. music or video services not related to work. How old is your network hardware? It may not be able to handle the level of internet traffic that your company is using now, i.e VoIP phone systems, video conferencing, data backups over the Internet and Cloud Computing. A competent IT technician can run the audit and call out ways to take better advantage of the Internet Service you already have.

Sometimes the solution isn’t an internal fix. If you are pushing your internet connection to its limits, increased bandwidth is the next step via a simple call to yourProblem Solver providers customer sales and service department. Before you commit though, service upgrades are always a good opportunity to negotiate better pricing. Check around with other service providers in your area and see what is available that will meet your needs, sometimes at a better price.

One more thing to consider when choosing to go with a new internet provider is the customer service side. Are you currently getting accurate billing? Is their customer service available and helpful? To avoid going from the frying pan into the fire, check around for other provider’s customer service reputation.

Planning your future:

As mentioned above, your company’s growth can have an impact on your internet bandwidth needs. If your marketing department is forecasting more sales, it is time to call a planning session with your management team to plan how the rest of the company will grow to meet the growth. If you’ll need to hire more employees, you’ll need more phones and use more internet bandwidth. Will you be expanding your internet presence through social media marketing, web sales, on-line customer support, etc? The all have bandwidth, hardware and software implications.

Emergency Preparedness:

From the construction crew cutting your communications line to natural disasters as evidenced by the recent hurricanes and wild fires, service outages will impact your business. More so as you get bigger.  By building redundancy into your telecommunications systems, you can limit the short term impact of these outages while you implement your business continuity plan if the outage is long enough. No plan is foolproof but implementing redundant internet connections, on-line back ups, Cloud VoIP,  and other off-site business services you can reduce the risk and limit the impact.

Understanding what your current telecom service agreement promises and making sure you are getting it requires an occasional review. More often if you feel that your internet is slow or erratic. A secondary concern is will your current provider be able to support your growth. That answer requires knowing which providers service your location and meeting with their sales teams. It is a time consuming effort and you’ll get a filtered sales presentation. Your other option is to engage with a Telecom broker that will identify your needs and provide you with a list of providers along with their pricing in a much quicker timeframe.

For more information on what a telecom broker does, here is a link to a blog we wrote a while back regarding the benefits of using as telecom broker.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Austin Mural

We are at the Channel Partners Evolution Conference

Channel Partners Evolution Logo

Hello from the Great State of Texas, Austin in particular. We are here for the 2017 Channel Partners Evolution Conference. The theme this year is about how solution providers must evolve to meet the changing needs of the end customers. There will be presentations of the latest technology offerings, innovative business strategies, speakers from the industry and more. Agents, VARs, MSPs, integrators and consultants will converge to meet vendors with state-of-the-art services and partner programs, network with peers and take in a new slate of educational programming.

It will be a busy couple of days but don’t doubt that we won’t be taking in some of that famous Texas BBQ that we have been hearing so much about.

Follow us on twitter as we update you on the comings and goings.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Broker Hands

9 Top Reasons To Use A Telecom Broker

A Telecom Broker is a person that acts as an agent to a Business, Non-Profit or Government Entity that is looking to change, upgrade or streamline their telecommunications service(s). The following nine items describe what a Telecom Broker can do for you.

  1. Multiple Carrier Options: There are numerous telecom providers out there and they all want your business, whether they deserve it or not. A good Telecom Broker will learn how your business uses telecommunications and represent you to all the vendors that they know can meet your needs. You get to deal with just the broker rather all of the sales people from all the companies that may or may not be able to meet your needs. A good broker will have contacts with many carriers and vendors which means he or she can quickly acquire quotes and information without you having to request it yourself.
  2. More Expertise: A typical telecommunications company can have as much as 50% sales staff turnover each year and end up hiring inexperienced sales people to fill positions. Telecom Brokers have had years of experience working with various telecom companies, they understand technology and are able to compare company A with company B.
  3. Satisfaction: Telecom Brokers long term success is dependent on the ongoing satisfaction of their customers. Each month, Telecom Brokers get paid a small (residual) commission to manage the telecommunication service of their customers. This ensures that Telecom Brokers/Consultants continue to provide clients with exceptional customer service for years.
  4. Vendor Access: The Telecom Broker works with the vendors everyday and has the contacts and back channel communication lines that are built over years of working with them. This knowledge can speed
  5. Industry Knowledge: Some telecom providers provide great pricing, but they take forever to install the services, others have poor billing or are unorganized. Good Telecom Brokers can explain the good and bad of each carrier and what to expect.
  6. No Sales Quotas: Many telecom providers put their sales people under unrealistic sales quotas and end up with pushy unprofessional sales staff and high turnover. Telecom Brokers have a vested interest in a customer’s long term success, helping customers make informed educated decisions without the need of sales quotas.
  7. Single Point of Contact: After the contract is signed, the real work begins; site visits, running cabling, hardware installs, training and vendor coordination all take time, effort and company resources. A good broker will shoulder the overall project management, escalate, troubleshoot or get resolutions resolved much faster than if you were dealing directly with a telecom provider
  8. Consolidation: Many companies with multiple locations and difference providers get multiple bills and need help consolidating services. Good Telecom Brokers understand “Telecom Aggregation” consolidating multiple services on one bill and providing a “one stop shopping” model that saves time and money.
  9. Pricing and Support: In some cases Telecom Brokers have access to better rates than their customers might get by going directly to the telecom company. In fact, many Telecom companies, in an effort to reduce costs, have reduced their sales staffs and only work with “indirect” or Telecom Brokers.

In short, a Broker uses their knowledge and experience of the industry to make sure that the telecom solution selected provides the best possible service at the lowest possible price.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.

Why You Should Use A Telecom Billing Consultant

Telecom expenses tend to be quite substantial for some companies, and chances are good that you are being overcharged for telecom services. A telecom billing consultant acts as a liaison between you and your chosen carrier. By using a billing consultant to ferret out billing mistakes and underutilized services and bandwidth, your company can save money, increase your profit margins and also budget for telecom expenses more efficiently. Below are a number of ways that a telecom consultant will help you realize your goal.

Telecom Audit
Simply put, A telecom audit is an examination of the organization’s telecommunication expenses. If you are looking to save money on your expenses, the best place to start is by performing an audit. During the audit, the consultant is looking to see where there are potential savings for your company. The consultants compare your local telephone bills, wireless services, long distance invoices, internet, and the myriad of taxes, fees and surcharges that come with every bill against your contract and government fee schedules. They will also identify cases of phone abuse and billing errors. Their findings allow the company to request bill refunds as well as create a telecom budget based on actual costs.

Telecom Contract Negotiation
It can be a struggle to understand the terms and conditions of a contract when companies are just getting into telecom equipment and services contacts. Contracts can be filled with telecom world jargon that the managers do not understand. This leads to a lack of understanding of how the contracts affect their real monthly expenses. A telecom consultant plays a valuable role in the negotiations by acting as an interpreter helping managers understand the contract and its implications before committing to it.

Telecom Project Manager
When a company is looking to make substantial changes to their telecom services, it is always a wise decision to hire an expert in the field. This is because the decisions that will be made in the transition period will affect the company for years to come. A telecom consultant brings their unique knowledge of the industry, years of expertise and leadership to the table. Armed with these, they can comfortably steer the project in the right direction.

Coming up with a procurement policy
Employees will always want the latest when it comes to technology. With technology always changing and advancements being made within a short span of time, a clear hardware lifecycle plan and procurement policy are necessary. A consultant can help you identify what you really need and avoid flash in the pan technology expenses. They will review your current procurement policy and help you identify any areas for improvement.

For most companies, the bottom line is to make profits, but expenses will always reduce the profit margins. Telecom expenses are quite substantial in all companies today and they need to be controlled. Using a telecom billing consultant is the first step to increasing profits.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to find opportunities for savings. better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling.  Contact us for a detailed discussion of your specific business technology needs.

My Experience with ATT Gig Fiber to my home

As a Telecom Broker and Consultant, I am always looking for better, faster, less expensive options for my customers as it relates to high speed internet, voice and hosted VoIP phone solutions. I remember when one T-1 with 768K of internet and 12 voice lines from XO Communications was $1.169.00 per month for a business customer. Now that same service can be had for around $300 or less per month.

I sometimes forget that I am a customer too. Each month I spend over $440.00 for Cell phone, TV and Internet to my home. When I received my last bill from ATT, I decided to check out ATT’s the NEW Gig Fiber service available in my neighborhood.  Like many of my customers, the thought of Gig fiber speeds was enticing and the price was about the same or slightly less than I am paying today. At my house, we use as much bandwidth as we can get so I was eager to take advantage of the speeds Gig Fiber can offer. I decided to make the upgrade.

When it came time to install my ATT Gig Fiber services, I was determined to make sure the Fiber was “home run” to my modem which needed to run thru the attic. I helped the ATT tech run the Fiber Optic Cable thru my attic which involved inhaling insulation, dust and who knows what all. By the time we finished, I was filthy and drenched in sweat from the sauna that is my attic in the Georgia heat.

So now our Fiber is installed and guess what?  There doesn’t seem to be a noticeable difference between ATT U-verse and the ATT Gig Fiber. I asked my wife if she noticed a difference and she said “No”.   What is up with that?  Don’t they advertise Gig Speeds? Well yes but this is consumer level service. It is shared with your neighbors does not come with an SLA (Service Level Agreement) meaning the speed can vary.

How Fast is Fast Enough?

In addition to the advertised bandwidth from the provider, the capabilities of your home/office equipment that can limit the internet speeds you experience. Every piece of your network can have an impact on what internet speeds you’ll experience. Can your computer’s wireless card handle the speed? Are your switches and/or routers able to pass thru the extra speed?   Check these before you run your speed test to get bragging rights on how fast your internet speed is.

Would I upgrade my home to Gig Fiber again, knowing that I’ll probably only get a few Mbps of extra speed? Probably not.

On the other hand, if it is your business that needs a faster internet connection, make sure you evaluate a true “business class” internet connection that comes with an SLA.  You may pay more for a business class fiber connection, but by understanding your bandwidth needs, you won’t have to pay for more than you need. Or better yet, renegotiate your current agreement with a faster speed for less than your paying today.

Call us today and we’d be happy to share our stories with you in how we help many different sized businesses reduce their costs while getting more services.  Plus, we will take the hassle out of switching services providers. High Speed Internet, Business Phone System and Project management is what we help our customers do at TeleData Select.

 

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to find opportunities for savings. better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling.  Contact us for a detailed discussion of your specific business technology needs.

Time to Review Your Telecom Provider?

It may be past time to update the old adage that the only constant in IT is change. It seems now that the only constant in IT is faster and faster change. It can be a struggle to make sure that your technology is supporting your business and not a burden to it. If you feel like your current service has not kept up with your business needs, it may be time to consider a change or upgrade. This blog post discusses things to consider when that time comes.

The first step to understanding where your technology is in need of a refresh is to do an audit of what you have and how you use it. This will show where you have opportunities for improvement and will guide your discussions with service providers.

Provider Reliability & Service

It’s a rare business anymore that can operate on just a couple of landlines and a fax machine. The foundation of business today is its connection to the outside world. High speed internet is now a core requirement. There are a lot of companies that can provide high speed internet. Items to consider are:

  • What data speeds are available and how much do they cost?
  • What services do the various telecom companies provide to your location(s).
  • The statistics of their uptime reliability over time.
  • What is the provider’s reputation for customer service after the sale?
  • Compare the Service Level Agreements (SLAs) outlining the services to be provided, metrics to be used to measure compliance and remediation if the agreed service levels are not met?

Scalability – Contract Terms

Many businesses are faced with near and long term changes in their telecommunications needs and usage.

  • How does your current or planned telecommunications systems support variable or changing usage patterns?
  • Does your current or planned telecommunications systems easily support a physical relocation of your business?
  • The internet has become critical in accessing business applications and data. Which service providers can upgrade your team’s web based tools within days or hours?
  • In most cases, a business can reduce costs by signing a long term agreement. However, do the constraints and obligations of the long term agreement negate the cost savings?
  • Is it worth the extra savings to sign a three year agreement?

Billing and Support

Beyond pricing, there are differences between the Telecommunications providers in how they handle the customer relationship after the sale.

  • What is the Carrier’s reputation for billing accuracy?
  • How quickly are billing questions answered and resolved?
  • How does the Carrier respond to user support questions and comments?
  • In the case where SLA’s are not met. You will need to compare the costs of managing service issues and determine if you want to work to resolve those issues yourself, or have it done for you. If you do choose to do it yourself, will you have the information and resources needed to resolve the issue quickly and expeditiously?

In the end, the deciding factor really is how each provider can resolve the gaps uncovered during the audit discussed above and for how much. When choosing a telecom company, being able to compare their offerings against each other and against your needs is paramount. Teledata Select has history with many service providers and can assist you in the decision and negotiation processes. Contact us to learn more about our experience in these situations.

TeleData Select is an independent Telecom Broker founded in Atlanta, GA in 2006 with a single concept in mind: finding the Right Provider, Right Solution and Right Price for our customers — regardless of the telecom communication carrier. As technology changes, our team keeps up with the latest telecom options and service providers so we can truly be an agnostic resource that customers can count on for unbiased advice.

 

I Thought You’d Never Ask – What’s the difference between Modems and Routers?

This jargon buster blog takes it down to the basics of small business telecommunications, the Modem and Router. These backbones of your internet experience sit quietly under your desk or in a corner of the house connecting you to the outside world (at least electronically).

A router and modem are two very different devices, though many Internet Providers are now offering a combined modem and router unit.

A router is a device that connects two or more networks and forwards traffic between them. Your home network and the Internet, via a modem, is a simple example.

The modem (modulator-demodulator) converts (modulates) digital information on one network into a signal for transmission over your ISP’s infrastructure and then another modem on the receiving network converts (demodulates) it back. The goal is to produce a signal that can be transmitted easily and decoded to reproduce the original digital data.

 

There are many types of modems out there, the most common are the ones used for typical home/ small business internet access. Usually connecting to their Internet Provider’s Cable or DSL service.

So why bother to understand the difference? Because that understanding can lead to better decisions, like buying your own modem so you can stop paying $10 a month or more to rent one from your ISP.

 

Contact Teledata Select for more information.

I thought You’d Never Ask. What is Unified Communication?

Unified communications (UC) is not necessarily a single product, but a set of products that are interconnected via the intra and internet to provide a consistent unified user interface and user experience. Some of the office communication tools that can be integrated under UC are:

Telecom Service Providers are now providing the infrastructure for UC functionality in the cloud. It is called Unified Communications as a Service. (UcaaS). It eliminates the capital and support costs to a business by providing it as a subscription service. All you need is bandwidth, IP phones and conferencing equipment.

Contact us to see if UC is right for you.

Buying a Wireless Router

We try to commit to spending at least a couple of hours a week searching through the web for telecommunication news, reviews, and usage hints.

Although the guide (linked below) is is more home internet focused, I thought the information provided regarding the purchase of the right Wireless Internet Router had some really good information that is also useful for the small business or home office users.

Wireless Router Purchase Guide

How Fast is Fast Enough

From the most tech focused company a world away to the little Bricks and Mortar business around the corner, the internet is the tool that companies use to market, sell and/or support their product or service. I don’t think we are going out on a limb by saying that everyone wants fast internet to meet their needs.

This leads to the $64,000 question; how fast is fast enough when it comes to meeting your businesses internet service?

The easy answer is to get the fastest possible service your local carrier can provide, hoping that it will be fast enough and won’t negatively impact your bottom line.

In contrast, Teledata Select starts by understanding your current and planned internet usage and builds a solution that will meet your needs at the lowest possible price. Today’s blog post discusses some of the variables we consider when coming up with a plan tailored to your needs and budget.

Factors That Impact Speed and Performance

Number of Users. An internet connection that works well for a few users can quickly bog down as more and more users sign on.

Type of Internet Connection. Cable and fiber optic, in general are inherently faster than DSL.

Network Equipment. Even the fastest internet connection is limited by the hardware used to connect to it. Wi-Fi and Ethernet Routers are continually improving in their ability to meet increasing bandwidth needs at faster speeds. The downside is that older equipment may not be able to keep up with a growing business’s increasing traffic requirements. There is a good chance that the ISP’s advertised speed can’t be obtained due to equipment limitations.

Growth in Internet Traffic. In addition to email and surfing, internet usage has grown to include cloud computing, file sharing, video conferencing and streaming services. Additionally there is internet traffic that runs in the background such as software updates and data backups to the cloud.

Devices on the Network. In addition to the number of users, the number of devices on the network must be considered. It used to be only desktop computers, but today’s business office has laptops, tablets and smartphones actively or passively using bandwidth. Additionally, traffic to network connected devices such as the office printer and security systems should be considered.

Thanks for reading.

Click here for more information on how Teledata Select can help match your business with the right Internet Provider.

 

So Many Choices

I found myself roaming the aisles of the local Staples Office Supply store yesterday. When I came upon the phone aisle, I was immediately reminded that all of the options and features available to small and medium sized businesses can be overwhelming. Finding the right phone system to meet your needs is a big job. We can help you understand your telecom needs for today and tomorrow, source and install the solution. 

Click the link below for more info on how…..

Next Generation Phone Service

Bandwidth speeds more important than ever

It is predicted that by 2017, there will be around 268 billion app downloads. The average person already uses 26 different apps per month. This growth is clearly driven by the younger work force, who use their mobile devices and tablets for both work and play. All of these apps use a lot of data, and so there is a problem on the horizon: all of this data use will lead to pervasive network strain, which will in turn result in performance problems in both apps and network-based services. This data overload creates frustration in both users and providers. App users will simply delete apps that do not perform well. This means fewer customers for Telcos and app providers.

The Data Challenge for Telcom Carriers

Therefore, Telcos have a challenge in front of them: invent new ways to improve user experience by making them more data efficient and scalable. The question on a lot of IT experts’ minds is: is it finally time for Telcos and app providers to work together to unclog the bandwidth bottleneck? The answer is still unclear, but intelligent data distribution is one solution everyone can agree on at the moment, i.e. Telcos can optimize their current network assets while app developers work to design more apps that use less data.

The Importance of Wide Area Networks Within Telcom Providers

In order to stay sustainable, Telcos need to offer more in connectivity. A solid Wide Area Network (WAN) is essential in accelerating applications and keeping traffic separate. It is also critical for day to day business operations; it both reduces operating costs and provides a level of predictability for system performance. Wide Area Networks consolidate costly tools, such as printers, phone lines, file storage, bandwidth, and security, because these items do not have to be purchased for each individual computer. Telcos are also learning that not taking advantage of Multi Protocol Label Switching (MPLS) is putting their business at a competitive disadvantage. Telcos need to be able to interconnect multiple locations and ensure the highest level of data connectivity performance between multiple locations. Equally important for Telcos is the advent of Ethernet over Copper (EoC). For small to medium businesses, EoC can gain greater bandwidth and flexibility in order to support various IP-based applications, including disaster recovery, Cloud, and IP voice services.

 

How can you monitor your Internet Connections Speed & Performance?

speed testJust because you have an Internet Connection does not mean it’s always performing well and not  all internet circuits are created equal.  There are many places to buy internet service:  Comcast, Charter, Cox, Time Warner, AT&T Uverse, Wireless, Satellite, Fiber, T-1’s and more.

Once you purchase the service,  how do you know your circuit is performing well and you are getting what you paid for?   Would it be nice to have a simple dashboard which can be customized to meet your needs and show you the health of the connection?

Some Telecom Carriers monitor their internet circuits, but have varying degrees of quality.  However not all have a solution that allows you to have a consolidated view which alerts you when there is an issues?

Call or email us today to learn about our FREE circuit monitoring and how it could help your business.  support@teledataselect.com or 404-257-1502

Business Cable Internet Service

Today’s business are demanding faster, reliable, scalable business internet that is affordable.

When I first got in the telecom business many years ago, I remember selling voice and Business Cable internetdata T-1’s with 12 phone lines and 768K of data for $1,169.00.  Most customers would jump at the chance to sign up for the services especially compared to what the local LEC (Local Exchange Carrier) or ATT had to offer.  Today one T-1 is not enough Internet speed and customers are not about to pay  $1,169 for one T-1.

Business customers are demanding faster Internet like their home cable services which can deliver 10,  20 and 50Meg download speeds.   ATT Uverse, Comcast, Time Warner Cable, Cox Cable and Charter Cable now sell to businesses and offer speeds must faster and less expensive than traditional T-1’s or multiple T-1’s bonded together.    You can get a reliable 50 Meg download and 5 meg upload speed with basic cable television at your home for less than $139.00, why not for your business?

Comcast Cable, Cox Cable, Time Warner and Charter Cable are now selling high speed internet services to businesses at a fraction of the cost of traditional T-1’s.   Today’s businesses utilize the Internet to access essential business applications that can only be accessed over the internet.    Ethernet-based Dedicated Internet Access (DIA) and Cable Coax Internet access like the cable companies provide now offer businesses fast internet for a fraction of the coast of bonded T-1’s.

The Difference Between T-1 Internet and Cable Internet?

You may have had a sales person from a local internet service provider tell you they deliver their internet service via Fiber Optic cable and not Cable Coax or Ethernet.  They will tell you why Fiber is better and why their services are the only way to go.  Let’s face it, after many years in the telecom business I have found if you ask 5 people the same telecom related question you get 5 different answers, sound familiar?

Fiber, Coax, Copper, Ethernet, wireless are just different “delivery methods” for delivering  High Speed Internet services to the end user.  All “highways”  have distinct advantages and some disadvantages and each solution is priced  based on how easy your business can connect to the Telecom Companies network and what type of access they use.

Before you make any decision to switch of sign up for internet services, make sure you have all the facts and pricing options so you can make an informed decision.   Is it worth the extra money to have Fiber and is Fiber all that much better than Cable Coax?

John Hagan is President of TeleData Select.  TeleData Select is an independent Telecom Broker and Consultant based in Atlanta, GA.  John and his team have over 45 years of Telecom experience and are happy to consult with your business on the Right Solution, Right Price and Right Provider for Internet Service.  Click on the link to here how Greg Rush owner of Buyavette got connected with super high speed Business Cable Internet from Comcast.

Improving Internet Speed for faster uploads