by John Hagan | Feb 15, 2021
In a previous post, we discussed how your employees were handling the remote work situation. Today, we’ll shift the focus to your customers. It is so important to provide noticeably great customer service so your customers will remember who you are and tell...
by John Hagan | Nov 8, 2020
In its simplest definition, an IP PBX (Internet Protocol Private Branch eXchange) is a system that connects multiple telephone extensions to the Public Switched Telephone Network (PSTN) via its internet connection. It also provides internal communication for a...
by Don Miller | May 21, 2020
I am sure that I am not alone in my desire for life to get back to some semblance of normal. Watching the news, it seems like there is a dim light starting to break the darkness we have been enduring. As that light grows brighter, we are going to get busier and...
by John Hagan | May 1, 2020
In these days, it is so important in providing the best customer service. It helps your customers remember who you are and hopefully tell others. Customer Service is what builds customer loyalty. Recently our company has been working with the Salesforce support...
by John Hagan | Mar 5, 2020
I live out in the Seattle area for half the year. As I am packing my bags to head back out for the summer, I am watching the news reports about the Coronavirus outbreak there. I have also spoken to friends to get the real story on how it is impacting their day to day...
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