Tools for Remote Customer Service Employees

Tools for Remote Customer Service Employees

In a previous post, we discussed how your employees were handling the remote work situation. Today, we’ll shift the focus to your customers. It is so important to provide noticeably great customer service so your customers will remember who you are and tell...
5 reasons to consider an IP-PBX System

5 reasons to consider an IP-PBX System

In its simplest definition, an IP PBX (Internet Protocol Private Branch eXchange) is a system that connects multiple telephone extensions to the Public Switched Telephone Network (PSTN) via its internet connection. It also provides internal communication for a...
Covid Lessons Learned

Covid Lessons Learned

I am sure that I am not alone in my desire for life to get back to some semblance of normal.  Watching the news, it seems like there is a dim light starting to break the darkness we have been enduring. As that light grows brighter, we are going to get busier and...
Are You Prepared?

Are You Prepared?

I live out in the Seattle area for half the year. As I am packing my bags to head back out for the summer, I am watching the news reports about the Coronavirus outbreak there. I have also spoken to friends to get the real story on how it is impacting their day to day...

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