Next Generation Telecom Services

State-Of-The-Art Telecom Solutions

Next generation telecom solutions are more integrated than ever, allowing businesses to create, communicate, and store data reliably and efficiently.  Whether you have just a few local locations, or a global enterprise, integrated cloud-based communications are at the core of the next wave of innovation in telecom.

Unified Communications as a Services (UCaaS)

Unified Communications as a Service (UCaaS) is a cloud-based service model where an enterprise’s communication and collaboration tools are integrated and hosted by a third party. Utilizing UCaaS eliminates the expenses of building and owning the IT infrastructure needed to provide these tools.

Typical communication methods that can be integrated on a UCaaS platform are enterprise messaging, telephone communication, and video conferencing. These can then be integrated into a call center services application for call routing and call centers. Additional functionality can be had by combing all of the above with contact management software.

Pros

  • Many advanced features that can be easy to use
  • No need to pay for and manage software updates

Cons

  • Monthly ongoing cost for service (CAPEX vs OPEX)
  • Hard to decide what supplier has the best service and features for your needs

 

 

Communication Platforms as Services

Communication Platform as a Service (CPaaS) is a cloud-based service that provides a foundation for other communication applications such as voice, chat, and video conferencing. The primary goal of CPaaS is to enrich customer communication channels. It allows businesses to connect their existing internal communication tools with customer applications through the use of APIs.

For example, you could use a chat app API to open a communication path from messaging platforms that your customers likely already use, like Facebook Messenger or Viber, to your own internal messaging application. CPaaS lets developers integrate the entire breadth of real-time, cloud-based communications platforms into their own applications to give customers the best experience available.

Cloud Contact Centers

A cloud contact center is software as a service (SaaS) that is a centralized processor of all inbound and outbound customer communications. Cloud contact centers make interactions through voice, email, social media, and the web accessible from virtually anywhere there is an internet connection.

A good cloud contact center provides agents with the tools to efficiently make and receive large call volumes, route callers, assist customers and clients right over the phone in the shortest possible time.

Modern call center software allows contact centers the ability to expand beyond phone-based communications.  Most even allow for email, live web chat, SMS and/or video communications, allowing customers to use their preferred method of communication.

Pros

  • Detailed analytics for managing the customer experience
  • New features and functionality added at no additional cost

Cons

  • Monthly ongoing cost for service (CAPEX vs OPEX)
  • Some cloud contact centers do not have features and functionally businesses need

 

The time spent and the thorough analysis of our problem by TeleData Select was really a game changer for us

“Our staffing firm Express Professionals located in Atlanta, GA provides temp, temp to hire and permanent placement for employees throughout the Atlanta Area. We are dependent on the phone and need quality service for voice and data services. So after spending months dealing with ATT trying to fix the quality of our voice lines, I reached out to TeleData Select to help fix a major issue we had with our voice lines. After we tried for months to get someone to help us with lots of finger-pointing, we turned to John Hagan and his team and TeleData Select. The time spent and the thorough analysis of our problem by TeleData Select was really a game changer for us. I would recommend Teledata Select to anyone needing a consultative analysis due to phone issues or to any company just looking to save money with their telecom and data services expenses.”

– Eric Watson, Owner, Express Employment Professionals

…the owner of TeleData Select did a great job

“Our staffing firm Express Professionals located in Atlanta, GA provides temp, temp to hire and permanent placement for employees throughout the Atlanta Area. We are dependent on the phone and need quality service for voice and data services. So after spending months dealing with ATT trying to fix the quality of our voice lines, I reached out to TeleData Select to help fix a major issue we had with our voice lines. After we tried for months to get someone to help us with lots of finger-pointing, we turned to John Hagan and his team and TeleData Select. The time spent and the thorough analysis of our problem by TeleData Select was really a game changer for us. I would recommend Teledata Select to anyone needing a consultative analysis due to phone issues or to any company just looking to save money with their telecom and data services expenses.”

– Eric Watson, Owner, Express Employment Professionals

…very happy with TeleDataSelect!

“We worked with TeleData Select to help choose a phone system. The phone system has worked out beautifully for our firm, it is scalable as we grow. We plan on growing to 15-20 attorneys in the near future. We are very happy with the phone system and very happy with TeleData Select.”

– Scott Rogers, Rogers Law Office

Fantastic to work with

“We worked with TeleData Select to help choose a phone system. The phone system has worked out beautifully for our firm, it is scalable as we grow. We plan on growing to 15-20 attorneys in the near future. We are very happy with the phone system and very happy with TeleData Select.”

– Scott Rogers, Rogers Law Office

TeleData Select

One Alliance Center
3500 Lenox Road
Suite 1500
Atlanta, GA 30326

404-257-1502

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