Next Generation Telecom Services
State-Of-The-Art Telecom Solutions
Next generation telecom solutions are more integrated than ever, allowing businesses to create, communicate, and store data reliably and efficiently. Whether you have just a few local locations, or a global enterprise, integrated cloud-based communications are at the core of the next wave of innovation in telecom.
Unified Communications as a Services (UCaaS)
Unified Communications as a Service (UCaaS) is a cloud-based service model where an enterprise’s communication and collaboration tools are integrated and hosted by a third party. Utilizing UCaaS eliminates the expenses of building and owning the IT infrastructure needed to provide these tools.
Typical communication methods that can be integrated on a UCaaS platform are enterprise messaging, telephone communication, and video conferencing. These can then be integrated into a call center services application for call routing and call centers. Additional functionality can be had by combing all of the above with contact management software.
- Many advanced features that can be easy to use
- No need to pay for and manage software updates
- Monthly ongoing cost for service (CAPEX vs OPEX)
- Hard to decide what supplier has the best service and features for your needs
Communication Platforms as Services
Communication Platform as a Service (CPaaS) is a cloud-based service that provides a foundation for other communication applications such as voice, chat, and video conferencing. The primary goal of CPaaS is to enrich customer communication channels. It allows businesses to connect their existing internal communication tools with customer applications through the use of APIs.
For example, you could use a chat app API to open a communication path from messaging platforms that your customers likely already use, like Facebook Messenger or Viber, to your own internal messaging application. CPaaS lets developers integrate the entire breadth of real-time, cloud-based communications platforms into their own applications to give customers the best experience available.
Cloud Contact Centers
A cloud contact center is software as a service (SaaS) that is a centralized processor of all inbound and outbound customer communications. Cloud contact centers make interactions through voice, email, social media, and the web accessible from virtually anywhere there is an internet connection.
A good cloud contact center provides agents with the tools to efficiently make and receive large call volumes, route callers, assist customers and clients right over the phone in the shortest possible time.
Modern call center software allows contact centers the ability to expand beyond phone-based communications. Most even allow for email, live web chat, SMS and/or video communications, allowing customers to use their preferred method of communication.
- Detailed analytics for managing the customer experience
- New features and functionality added at no additional cost
- Monthly ongoing cost for service (CAPEX vs OPEX)
- Some cloud contact centers do not have features and functionally businesses need
Rolta Advizex is a leading Hybrid Cloud solutions provider with over 10 offices located in the Midwest and Northeast regions of the US. Over the past couple of years, many of our office leases were expiring and we were evaluating moving them into new locations. We determined that this was the right time to review our current network and phone solutions that support each location based on performance, capabilities and cost. TeleData Select helped us perform a thorough cost analysis on all of our voice and data lines as well as phone systems and recommended new more cost effective alternatives. At the end of the project, our results were staggering:
– Installed redundant internet connections with 5-10x the previous amount of bandwidth at less than 50% of the previous costs
– Migrated all offices to a single, hosted VOIP system which also provided nearly $100K of annual savings in web and audio conferencing
– Removed all dedicated voice circuits and POTS lines tied to phone and fax services
– Implemented SD WAN to replace MPLS circuits for interoffice connectivity
– Eliminated over 25 monthly bills and vendor contracts
Aaron Tomlinson – Rolta Advizex
The time spent and the thorough analysis of our problem by TeleData Select was really a game changer for us
“Our staffing firm Express Professionals located in Atlanta, GA provides temp, temp to hire and permanent placement for employees throughout the Atlanta Area. We are dependent on the phone and need quality service for voice and data services. So after spending months dealing with ATT trying to fix the quality of our voice lines, I reached out to TeleData Select to help fix a major issue we had with our voice lines. After we tried for months to get someone to help us with lots of finger-pointing, we turned to John Hagan and his team and TeleData Select. The time spent and the thorough analysis of our problem by TeleData Select was really a game changer for us. I would recommend Teledata Select to anyone needing a consultative analysis due to phone issues or to any company just looking to save money with their telecom and data services expenses.”
– Eric Watson, Owner, Express Employment Professionals
“John Hagan, the owner of TeleData Select did a great job supervising our low voltage cable install; the job was done quickly efficiently and for a fair price. I am more than happy to recommend to my clients who need telecom services, TeleData Select.”
– Stuart Rosenthal, Rosenthal & Kaplan Certified Public Accountants
“We worked with TeleData Select to help choose a phone system. The phone system has worked out beautifully for our firm, it is scalable as we grow. We plan on growing to 15-20 attorneys in the near future. We are very happy with the phone system and very happy with TeleData Select.”
– Scott Rogers, Rogers Law Office
“….we are delighted with our new phone system. Working with (Teledata Select), the system has been configured with exactly the functionality we were hoping for. Chris and his team have been fantastic to work with. I especially love the fact that it is now seamless between our locations Norcross and Dobbins, which was a key goal.”
– Mike McCarthy, Pirtek