FAQ

With over 20 years of experience in finding and implementing the best telecommunication solutions for our customers, you can bet we have answered a lot of questions along the way. Here are some of the most common…….

Telecom Expense Audit

Who can help us research new technologies and services? .

We have been doing this for over 20 years, and we are committed to continue to research and learn about new technologies and services offered by our supplier.  Each year, we attend multiple training and events to gain the necessary knowledge to provide recommendations and suggestions for  new types of service our customers may be looking for.   Telecom and IT services are necessary, so we can help reduce the stress and time it takes to find the Right Provider-Right Solution-Right Price.

Why do I need you if I can get the same price from the carrier or supplier?

 In many cases you will get a better price from us than going directly to a sales representative.  We are paid to manage your account for the long haul, so we have a vested interest in making sure you are satisfied and receive the right price for telecom services.  Many salespeople are here today and gone tomorrow, leaving you stranded when you need to reach someone.

General

When I have an issue, who do I call?

As your primary contact, we are alway available to be your one point of contact to streamline operations, troubleshoot or find a solution to the issues.   We have been doing this for 20 years, so experience matters when it comes to knowing who to call

Once I sign up are you out of the picture?

Absolutely, we look forward to developing a long term relationship providing guidance, support and recommendations as business changes and as technology changes.  Alway reach out and we will do our best to stay connected and relevant.

Why do I need you if I can get the same price from the carrier or supplier?

 In many cases you will get a better price from us than going directly to a sales representative.  We are paid to manage your account for the long haul, so we have a vested interest in making sure you are satisfied and receive the right price for telecom services.  Many salespeople are here today and gone tomorrow, leaving you stranded when you need to reach someone.

Internet Connectivity

What internet services provider can service my business location?

 Not all suppliers have easy access to a customer location.  TeleData Select uses proprietary fiber maps to determine what internet supplier is the closest to our customers locations. . They then select various different internet service providers to determine who has the best pricing and quickest installs.   No need for customers to contact multiple suppliers and get bombarded by the sales team,  we do the research for you and provide options to review.

Can I change my service without disruption?

In most cases you can. Gone are the day when switching phone providers resulted in downtime.  Today, the porting of phone numbers is more automated than ever.  Pule, by working wth TeleData SElect we ensure expectations are met and new installs or upgrades go smoothly.

How long will the change take place?

This all depends on how clost the internet service providers are close to your business or if there has been previous services prior.  Porting of phone numbers from the supplier is sometimes at the discretion of the losing supplier.  Always a good idea to make sure your consultant sets realistic expectations and does not over promise.   Best case, look at 30-45 days.  However, in some cases it can go for three months or 6 when services need to be built out.

What about the quality of VoIP (Voice over the Internet)?

In the old days, this was an issue, however with the internet being faster and better all the time it’s not so much of an issue anymore.  Also, many VoIP providers pair with the big internet carriers, reducing handoffs from one company to another.  Adding a 2nd internet circuit with SD-WAN is a great way to ensure great quality.

Is the support US based?

 As more and more companies outsource support overseas it’s best to ask the question?    We find install and onboarding support experience to be better handled when its US-Based.  However, some overseas support does a great job.   We can take the guesswork out of project management and may never notice.

Why do I need you if I can get the same price from the carrier or supplier?

In many cases you will get a better price from us than going directly to a sales representative.  We are paid to manage your account for the long haul, so we have a vested interest in making sure you are satisfied and receive the right price for telecom services.  Many salespeople are here today and gone tomorrow, leaving you stranded when you need to reach someone.

Business Phone Systems

What is the bare minimum I can get away with? Can I use my current equipment?

In some cases you can, however with technology changing often, you can often upgrade service and keep your cost the same or even reduce cost.  It is always a good idea to allow TeleData Select to research what option is best.

Can I change my service without disruption?

In most cases you can. Gone are the day when switching phone providers resulted in downtime.  Today, the porting of phone numbers is more automated than ever.  Pule, by working wth TeleData Select we ensure expectations are met and new installs or upgrades go smoothly.

How long will the change take place?

This all depends on how clost the internet service providers are close to your business or if there has been previous services prior.  Porting of phone numbers from the supplier is sometimes at the discretion of the losing supplier.  Always a good idea to make sure your consultant sets realistic expectations and does not over promise.   Best case, look at 30-45 days.  However, in some cases it can go for three months or 6 when services need to be built out.

Is the support US based?

As more and more companies outsource support overseas it’s best to ask the question?    We find install and onboarding support experience to be better handled when its US-Based.  However, some overseas support does a great job.   We can take the guesswork out of project management and may never notice.

Why do I need you if I can get the same price from the carrier or supplier?

In many cases you will get a better price from us than going directly to a sales representative.  We are paid to manage your account for the long haul, so we have a vested interest in making sure you are satisfied and receive the right price for telecom services.  Many salespeople are here today and gone tomorrow, leaving you stranded when you need to reach someone.

Contact Center Service

Can I change my service without disruption?

In most cases you can.  Gone are the day when switching phone providers resulted in downtime.  Today, the porting of phone numbers is more automated than ever.  Pule, by working wth TeleData Select we ensure expectations are met and new installs or upgrades go smoothly. 

Why do I need you if I can get the same price from the carrier or supplier?

 In many cases you will get a better price from us than going directly to a sales representative.  We are paid to manage your account for the long haul, so we have a vested interest in making sure you are satisfied and receive the right price for telecom services.  Many salespeople are here today and gone tomorrow, leaving you stranded when you need to reach someone.

Remote Worker Solutions

What features come with audio and web conferencing?

This all depends on what telecom supplier you may select.  However, most suppliers today have manh of the same features and functionally.  For us, it really comes down to price and ease of use for the end user.

Why do I need you if I can get the same price from the carrier or supplier?

 In many cases you will get a better price from us than going directly to a sales representative.  We are paid to manage your account for the long haul, so we have a vested interest in making sure you are satisfied and receive the right price for telecom services.  Many salespeople are here today and gone tomorrow, leaving you stranded when you need to reach someone.

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TeleData Select

TeleData Select is a premier telecom partner founded in Atlanta, GA in 2004 with a single concept in mind: finding the Right Provider, Right Solution, and Right Price for our customers.  

Read more about the team of professionals at TeleData Select.

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