What really is Voice over Internet Protocol or (VoIP)

VoIP which stand for Voice over Internet Protocol is a transformative force in communication, empowering voice calls over broadband internet connections rather than traditional analog phone lines. But what powers this innovation? VoIP works by converting your voice into digital signals, enabling calls over the internet via devices like computers, VoIP phones, or data-enabled gadgets. Essentially, it’s your phone service delivered through the internet.

In the realm of business phone systems, the search for the perfect VoIP solution can seem daunting amidst a sea of providers. Each week seems to bring a new contender, with many forging their paths through proprietary software or customization of platforms like Broadsoft Meta, now under the umbrella of tech giants like Cisco.

Providers like RingCentral, Vonage, and GoTo Connect lead the pack with bespoke software tailored to perfection. They offer user-friendly features and interfaces, setting the standard for simplicity and functionality. Some providers even extend their solutions through white labeling, broadening their impact within the industry.

Yet, amidst this abundance of options, how does one choose the best fit? RingCentral may be a pioneer, but competition is fierce from Vonage, GoTo, Nextiva, 8×8, Five9, and many more. Additionally, household names like Zoom and Microsoft Teams offer compelling alternatives.

Drawing from personal experiences, the key factors are user-friendliness and an intuitive admin interface. Businesses must carefully define their needs and test potential providers rigorously.

To assist in this process, here are some questions to consider:

• Is your workforce primarily remote?
• What collaboration tools do you currently use?
• Do you need advanced inbound call routing?
• Who manages your current phone system changes?
• Will users are willing to adopt software apps on their mobile devices?
• Do you require physical desk phones?
• Are you open to making/receiving calls from computes?
• What conference service do you use? Microsoft Teams, Zoom, Google Meet?
• Do you utilize (DID’s) Direct Business Numbers for employees in your business?
• How are inbound calls handled, auto attendant receptionist or extension dialing.
• Do you have multiple locations?
• How do you access voicemail?
• Do you received a text or any notification for inbound voicemails?
• What phone system features are essential to you?

If you find yourself overwhelmed by the myriad of VoIP suppliers and solutions available for your business, we’re here to lend a helping hand and simplify the process for you. Our team is dedicated to guiding you towards the perfect service provider, ensuring a seamless transition for your business phone system. Say goodbye to the hassle and frustration of dealing with service providers and pushy salespeople—we’ll handle everything for you, allowing you to focus on what matters most: running your business.