Let’s face it, customers expect to be able to interact with companies the way they want to. With all the methods (Voice, Email, Chat, Social Media) to communicate with you, the phone has become less and less common as their first choice of interaction. The old premise...
Happy New Year!!! Finally, 2020 is behind us. While we have been heads down trying to work through the challenges and restrictions from Covid, technology continued to forge ahead. What are the top telecommunication trends to watch this year? This post will look at...
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