Putting Together a Cloud Security Strategy?

Putting Together a Cloud Security Strategy?

The methods of electronic communication have changed considerably over the past decade. Hitting breakneck speed in the last 2 years due to the COVID-19 response. Technology has supported this progress by developing more and more ways to communicate. By integrating...
Exploring Contact Center as a Service (CCaaS)

Exploring Contact Center as a Service (CCaaS)

The customer/business relationship is becoming more and more an electronic one. I spend a lot of time talking to perspective clients about easy ways to implement tools that support this new relationship model. CCaaS (Contact Center as a Service) is a cloud based...
Integrating TEAMS With Your UCaaS Solution

Integrating TEAMS With Your UCaaS Solution

Many companies have been forced to go to remote work almost overnight without a lot of planning or long term vision. What was expected to be a temporary solution seems to be here to stay. It’s time to start setting up a solid platform for your employees to be as...
Managing The Technologies That Support Your Business

Managing The Technologies That Support Your Business

Your business may not provide goods or services that are related to technology but there are few successful growing companies that don’t have a reliance on technology.  Acquiring and managing the technologies that support your business can be a major portion of time...

What Is Call Center

We have been fielding a lot of inquiries lately around Call Center. What is it and why would a business need one? Coming from an IT background, I find it is best to start with a simple definition to make sure everyone is on the same page. Call Centers in this context...
Improving Internet Bandwidth for Audio & Video Conferencing

Improving Internet Bandwidth for Audio & Video Conferencing

Many of us have gotten very familiar with using all the different audio and video conferencing services as we work more and more from home.  Video conferencing platforms like Zoom, Microsoft Teams, Google Meet, WebX, GoToMeeting and others have become a mission...

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