by Don Miller | Apr 12, 2022
The methods of electronic communication have changed considerably over the past decade. Hitting breakneck speed in the last 2 years due to the COVID-19 response. Technology has supported this progress by developing more and more ways to communicate. By integrating...
by John Hagan | Mar 30, 2022
The customer/business relationship is becoming more and more an electronic one. I spend a lot of time talking to perspective clients about easy ways to implement tools that support this new relationship model. CCaaS (Contact Center as a Service) is a cloud based...
by John Hagan | Dec 1, 2021
Many companies have been forced to go to remote work almost overnight without a lot of planning or long term vision. What was expected to be a temporary solution seems to be here to stay. It’s time to start setting up a solid platform for your employees to be as...
by John Hagan | Nov 2, 2021
Your business may not provide goods or services that are related to technology but there are few successful growing companies that don’t have a reliance on technology. Acquiring and managing the technologies that support your business can be a major portion of time...
by John Hagan | Jul 6, 2021
We have been fielding a lot of inquiries lately around Call Center. What is it and why would a business need one? Coming from an IT background, I find it is best to start with a simple definition to make sure everyone is on the same page. Call Centers in this context...
by John Hagan | Apr 8, 2021
Many of us have gotten very familiar with using all the different audio and video conferencing services as we work more and more from home. Video conferencing platforms like Zoom, Microsoft Teams, Google Meet, WebX, GoToMeeting and others have become a mission...
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