Is Your Current Telecom Solution Meeting Your Needs

Is Your Current Telecom Solution Meeting Your Needs

Your company’s telecom solution is an important tool in providing the quality, value and support that customers expect when doing business with you. Is your current service up to this challenge? Here are some points to consider when you start to hear complaints about...
Managing your Telecom changes

Managing your Telecom changes

The decision to switch your Telecom Provider or modify your existing telecom solution is a big one. It will impact your employees and your customers, not to mention your business. Your Telecom Consultant should insure that your install results in a positive impact....

Telecom Tools for your Remote Customer Service Agents

Providing noticeably great customer service is core to building customer loyalty. Loyal customers will remember you and tell others. Teledata Select used Salesforce ro help manage our customer relationships. As we learn more about what Salesforce can do. We regularly...
Considering A New Voice Or Internet Service Contract?

Considering A New Voice Or Internet Service Contract?

In this blog, I will discuss what you should keep in mind if you are considering making changes to your voice and internet services. Businesses now rely so heavily on their telecom services for the sales process and customer service that being productive without them...
Putting Together a Cloud Security Strategy?

Putting Together a Cloud Security Strategy?

The methods of electronic communication have changed considerably over the past decade. Hitting breakneck speed in the last 2 years due to the COVID-19 response. Technology has supported this progress by developing more and more ways to communicate. By integrating...
Exploring Contact Center as a Service (CCaaS)

Exploring Contact Center as a Service (CCaaS)

The customer/business relationship is becoming more and more an electronic one. I spend a lot of time talking to perspective clients about easy ways to implement tools that support this new relationship model. CCaaS (Contact Center as a Service) is a cloud based...

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