The customer/business relationship is becoming more and more an electronic one. I spend a lot of time talking to perspective clients about easy ways to implement tools that support this new relationship model. CCaaS (Contact Center as a Service) is a cloud based...
The world is lucky in that the available technology made it possible for companies to move to remote work almost overnight. It may not have been a smooth transition but that could be chalked up to not having policies, procedures and services in place rather than the...
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