Exploring Contact Center as a Service (CCaaS)

Exploring Contact Center as a Service (CCaaS)

The customer/business relationship is becoming more and more an electronic one. I spend a lot of time talking to perspective clients about easy ways to implement tools that support this new relationship model. CCaaS (Contact Center as a Service) is a cloud based...
Thoughts On Supporting Your Remote Employees

Thoughts On Supporting Your Remote Employees

The world is lucky in that the available technology made it possible for companies to move to remote work almost overnight. It may not have been a smooth transition but that could be chalked up to not having policies, procedures and services in place rather than the...

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