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Exploring Contact Center as a Service (CCaaS)

The customer/business relationship is becoming more and more an electronic one. I spend a lot of time talking to ...

Thoughts On Supporting Your Remote Employees

It looks like the Remote Worker business model looking like it is here to stay, It is important to understand the challenges to making it an effective solution. I discuss some of them in this post.

Is It Time To Consider A New Telecom Provider?

It is hard to believe that we are well in to 2022 already. Have you made any resolutions to get your company costs ...

Gift Giving Ideas for 2021

It's time again to start wrapping the gifts for the 2021 holiday season. Oh, you say you haven’t gotten anything ...

Consolidating Your Telecom Bills

The telecom industry changes rapidly, in both the technology available and the costs to implement and use it. It ...