I Thought You’d Never Ask. Whats a Bot?
Internet Bots, What are they really? The term “bot” comes from the word robot. An Internet bot may also be known as a Web robot or WWW robot. But what do they do really and are they good or bad? Simply put, An Internet bot, is software that performs...
I Thought You’d Never Ask – What is Omni-Channel Marketing?
Omni-Channel is a marketing strategy describing cross-channel communication tools that companies use to improve their customer’s experience. It includes channels such as physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone...
Jargon Busting…What is a demarcation point?
In telephony terms, the demarcation point is where the public telecom services (telephone, cable, fiber, etc) connects with the customer’s on-premise wiring. In most situations, it is the dividing line which determines who is responsible for installation and...
Are You Being Crammed?
The FCC defines Cramming as “the illegal act of placing unauthorized charges on your wireline, wireless, or bundled services telephone bill. The FCC has estimated that cramming has harmed tens of millions of American households”. In the just the years of 2014 and...
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