Customer Service Stories

by | Feb 19, 2019 | Telecom Services

When I talk to people about their home internet service, It isn’t often that the response doesn’t start with a sigh and an eye roll. I then get a humorous story, albeit tinged with a bit of frustration, about how the service tech always shows up at the very last minute of the promised work window. They then proceed to come in and out of the house a few times, fiddle with some meters, then disappear somewhere until they pop back up with a clip board to sign that the work is done. The curious homeowner will ask but soon regret knowing the tech replaced the “thingamabob with a whoseawatzit”. “Everything is fine now” or until he gets in the truck and drive away.

At least the homeowner was able to meet with a real human being. The other stories are about calling customer service; the endless phone trees, long wait times to speak to someone and inevitably talking to the wrong someone when they finally do get through. More often than not, it is quite a time suck.

Sadly, the situation can be same for small business owners. A reliable internet connection is critical to daily business operations. Having to take time out from juggling all your other work to keep the internet up is a burden. Sometimes it is who you know in the business to bypass the front end maze  to get things done quickly and efficiently.One of the benefits of using a Telecom Broker, at least a good one, is that they know all the back doors and will handle all of the Internet service communications for you.  Even better, they don’t charge the business owner for the service.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.

John HaganJohn Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system. 

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