Recently, I had the opportunity to speak with the owners of companies with multiple locations. They were looking for a way to consolidate all of their telecom bills into one easy to manage invoice. By the end of the discussion, I realized that they were really looking for a simpler way to manage their Telecom services; Consolidation of multiple invoices, reduce overall cost, receive better service and support when ordering or downsizing telecom services and have just one company to call that can handle all their needs.
Studies have shown that over 60% of companies with multiple locations are unaware of their exact communication cost. The bills can vary in format depending on vendor and location. Some can contain hundreds of pages. To add further complexity, monthly invoices can have different rates plans, contract terms and details of charges that are very difficult to review.
If it gets done at all, reviewing and insuring that telecom bills are correct is a time consuming task for a company’s IT and Accounts Payable teams.
So what’s the answer? More and more companies are hiring an aggregator service to manage their telecom vendors. An aggregator becomes the single face to a customer to all of their telecom suppliers. They combine invoices, insure their accuracy and manage the resolution of any discrepancy. They’ll manage any service changes that the company has requested.
There are many Aggregating services out there. Before selecting one, ask the following questions:
- Can I have one bill for all of my telecom services?
- Is your service compatible with my accounting software?
- How many telecom carriers can you consolidate onto one invoice?
- Do you have a dedicated project manager or one point of contact?
- Which vendors do you have experience with and how long have you been in business?
- Can you absorb my existing contracts or I do not have to pay early termination for conversion?
- Do you have an easy to use invoice and can you show me an example?
- When I have an issue or need support, who do I call?
In conclusion, the right aggregator is a good solution for many telecom users, be they companies with multiple locations or even a single location with multiple vendors. The important thing is hiring the right aggregator.
Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.
John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or their team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.