Tools for Remote Customer Service Employees

Tools for Remote Customer Service Employees

by | Feb 15, 2021

In a previous post, we discussed how your employees were handling the remote work situation. Today, we’ll shift the focus to your customers. It is so important to provide noticeably great customer service so your customers will remember who you are and tell...
SD-WAN for an “Always” On Internet Connection

SD-WAN for an “Always” On Internet Connection

by | Dec 4, 2018

We have all been there, you swipe your credit card to complete a purchase and you wait and wait for the approval to come back. The cashier usually just shrugs and says that the systems have been slow all day. These delays are usually caused by heavy traffic. The kind...
Factors to Consider When Choosing a Telecom Broker

Factors to Consider When Choosing a Telecom Broker

by | Aug 14, 2018

Businesses have more options than ever when it comes to choosing a Telecom Broker.  Here are some things to consider when making a decision that can achieve optimal performance and best value for your situation. Experience: How many years of experience does your...
Cisco’s Broadsoft Acquistion. Good for the customers?

Cisco’s Broadsoft Acquistion. Good for the customers?

by | Oct 25, 2017

Internet Hardware manufacturer Cisco just announced that they are buying BroadSoft, the technology innovator in cloud PBX, hosted VoIP, unified communications, and contact center solutions for businesses and service providers across 80 countries. The deal, worth $1.9...
In Case Of Disaster, Who Answers The Phone?

In Case Of Disaster, Who Answers The Phone?

by | Sep 28, 2017

With all the interruptions being caused by the recent hurricanes, we wanted to cover a telecom solution that can support your business during and after an event that affects your site(s). The solution could be Hosted VoIP PBX. Hosted VoIP PBX is a software based...

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