If you have started to rethink your company’s telecom solution, you probably already know that there are a lot of telecom solutions to consider. All claiming to offer better, more reliable service at a lower cost than what you have now. But what do you really need and who can best provide it? We have been in the telecom industry for over 15 years and have seen a lot of cool stuff come and a lot of not as cool as advertised stuff go.
No company is the same but we have learned that there are some basic commonalities that should be considered when considering a telecom upgrade.
The first question to ask is how do you communicate with your customers, suppliers and employees? Go take a look at your data closet to see all the equipment you have supporting your telecom capabilities. You might even see some stuff that you don’t even know what it does.
Do you still have landline telephone services? Sending/receiving faxes? What are your monthly telephone costs? How much internet traffic are you using? Are you hosting a website? Do you use any communication services such as teleconferencing, chat and VoIP.
Understanding where you are at and where you want to be is the first step in getting the right telecom services you need. With this knowledge, you can take the first step in figuring how much internet bandwidth is available to your work site(s) to meet the need. Are the providers cost effective and reliable? You should also find out where you are at in your telecom contract. You might be at a point where you can renegotiate your internet costs.
A close second to bandwidth are what telecom tools and services do you need and which are available to support your location(s). This is where understanding your business needs really comes in. What services are out there that can support your business plans now and into the future? Do you need to keep services in house or should you subscribe to services in the cloud at a lower price? Services such as VoIP, On-Line backups, contact centers in the cloud and so many more.
We understand that there are a lot of decisions to make along the road to modernizing and simplifying your telecommunications decisions. The first step down this path is understanding where you are today and moving in the direction of where you want to be.
Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.
Don Miller is a PMP certified Project Manager located in Charlotte, NC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business and technical experience.