The phone has been at the heart of business communications since its invention. But as technology evolves, so do the ways we work. Tools like Microsoft Teams (Teams) combine communication and enterprise collaboration applications for seamless operations. It’s no wonder that the adoption of Teams has skyrocketed in recent years. That is why I thought it would be important to discuss how to migrate from and on-premises PBX to Microsoft Teams.

Why Should I Migrate to Teams?

Teams allows companies to move their entire Unified Communications as a Service (UCaaS) strategy to one location, giving them a single-pane-of-glass environment.

It’s no secret why companies are using Teams—the tool screams “collaboration!” Hybrid and distributed workforces have become the new norm, and a central location where all team members can collaborate only helps companies’ bottom lines. In remote environments, real-time tools support collaboration across multiple groups. Teams makes it easy to set up different collaboration channels.

The phone, though, is still vital to business. Teams recognized this and has expanded into calling. Once it rolled out voice capabilities, Teams became a viable solution for Public Switched Telephone Network (PSTN) calling, allowing users to make and receive PSTN calls on their Teams platform. To ensure quality telecom services, Microsoft partners with leading communication service providers.

The bottom line? Modernizing your communication infrastructure just makes sense.

Common Teams Migration Roadblocks

Cold feet before a migration isn’t unheard of. Some decision-makers hesitate to transition their PBX to Teams because of their large investment in legacy hardware, not to mention their familiarity with the old system. On top of this inertia, decision-makers may be concerned about the quality, security, and cost of a new system.

Concerns might also arise from adopting yet another platform, particularly if your company is already using tools like Webex, BlueJeans, or another collaboration tool. Migration can be daunting. But as with every journey, there’s no substitute for a trustworthy guide.

John Hagan, founder and CEO of TeleData Select, leads a managed IT and data company based in Atlanta, GA, serving clients across the US and internationally. The company uses a hybrid collaboration team model that leverages a network of technology providers to help businesses find the right IT solutions at the best prices. TeleData Select offers complimentary telecom audits and assistance with managed IT projects to help businesses stay ahead in the evolving tech landscape.

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