It was not that long ago that many of us did not know what VoIP (Voice over Internet Protocol) was all about. Most business phone systems were hidden away in the phone room, a back hall closet or the copier room. The phone system worked but we had to relearn it each time we needed to make changes to voicemail, auto attendant or add a new user. If the company we bought the phone system from was even still in business, were they still supporting it? Or did id just become an unsupported technological drag on our company’s growth.
The popularity and ease of use of VoIP is a driving factor in the evolution of VoIP. According to The VoIP report, VOIP users are expected to break 2 billion and will continue to rise 10% each year through 2021. Meanwhile hundreds of thousands of traditional telephone landlines are being canceled each month and replaced with Voice over Internet services.
If you are struggling with your business phone system or paying someone else a lot of money to struggle with it, it might be time to see what all this buzz is about get educated about what VoIP can offer you and your company.
With an understanding of how you use your current business phone system in hand, below are 5 topics to discuss with any prospective service provider?
- Their reliability metrics and reputation for service.
- How often do the rollout new technology upgrades.
- Have then explain their backup, redundancy & security methods and policies.
- Understand their SLA offerings and contract terms as they relate to your business model.
- Ask how they assure billing accuracy and support customer questions after the sale.
In our experience, transitioning from a premise based business Phone System to a VoIP solution can be a very seamless experience. The hardest part really is choosing from the many providers.
Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.
John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise VoIP phone system.