Telecom Tools for your Remote Customer Service Agents

Providing noticeably great customer service is core to building customer loyalty. Loyal customers will remember you and tell others. Teledata Select used Salesforce ro help manage our customer relationships. As we learn more about what Salesforce can do. We regularly...
Thoughts On Supporting Your Remote Employees

Thoughts On Supporting Your Remote Employees

The world is lucky in that the available technology made it possible for companies to move to remote work almost overnight. It may not have been a smooth transition but that could be chalked up to not having policies, procedures and services in place rather than the...
Tools for Remote Customer Service Employees

Tools for Remote Customer Service Employees

In a previous post, we discussed how your employees were handling the remote work situation. Today, we’ll shift the focus to your customers. It is so important to provide noticeably great customer service so your customers will remember who you are and tell...
Checking In With Your Remote Employees

Checking In With Your Remote Employees

By now, most of us have adjusted to working remotely but here are definitely some downsides. As I travel around the country, I try to listen to my hometown radio station to keep up with the local news. One of the DJ’s has been broadcasting from his home studio...
What Comes After Covid?

What Comes After Covid?

As we adjust to working remotely or only going to the office when absolutely necessary, this is a good time to ask yourself how will your business function if all of your employees work remotely. I just read an article in the local business chronicle about how one of...
Covid Lessons Learned

Covid Lessons Learned

I am sure that I am not alone in my desire for life to get back to some semblance of normal.  Watching the news, it seems like there is a dim light starting to break the darkness we have been enduring. As that light grows brighter, we are going to get busier and...

Follow Us