In Case Of Disaster, Who Answers The Phone?

by | Sep 28, 2017 | Business Continuity, Disaster Recovery, Telecom Services

With all the interruptions being caused by the recent hurricanes, we wanted to cover a telecom solution that can support your business during and after an event that affects your site(s). The solution could be Hosted VoIP PBX.Flooded Telephone Booth

Hosted VoIP PBX is a software based telecom solution that moves your telephone service to a remote secure data center instead of your office. Hosted VoIP has a lot of advantages over regular phone service or even a premise based VoIP PBX. Some benefits are:

  • It’s a cost-effective way for smaller businesses to get rich VoIP functionality
  • Minimal IT involvement is needed to get it up and running
  • Web based access makes it easy to administer features and manage the system
  • Scales easily as a business grows
  • Easy to set up additional extensions or off-site phones
  • Built in business continuity plan in case of a telecom outage impacting your business site.

The last bullet item is the benefit that we hope we don’t need but are glad we have when we do. In the case where a localized incident impacts your business, i.e. fire, flood, power outage, having a hosted PBX service will allow your Auto Attendant service to keep working. It also allows calls to be forwarded to interim work sites while your usual work location is out of commission. This is all seamless to your customer.

As with any software service, VoIP’s evolution is driven by user needs and technology advancements. It is becoming more reliable and gaining greater acceptance. In fact, phone companies are already taking advantage of the technology to offer cheaper long distance rates.

It is definitely a solution worth looking into so that you are protected against any business impacting incidents.

Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.

Don Miller is a PMP certified Project Manager located in Greenville, SC. He has come to Teledata Select via Seattle, New York and Washington DC. His experience running small to multi-million dollar projects in the Banking, Software, Telecommunications and Insurance Industries across the US has given him a wide range of business experience.

Leave a comment


[searchandfilter id="2058"]

Related Posts