by John Hagan | May 1, 2020 | Telecom Services, TEM
In these days, it is so important in providing the best customer service. It helps your customers remember who you are and hopefully tell others. Customer Service is what builds customer loyalty. Recently our company has been working with the Salesforce support...
by John Hagan | Apr 10, 2018 | Telecom Services
In a previous blog article, we stated that it might be a good time to consider moving your Contact Center to the Cloud. This post is going a step further and provide you with a few questions to ask prospective contact center cloud suppliers. Unified Platform Does...
by John Hagan | Mar 26, 2018 | Telecom Services
Does your company make outbound calls to customers or receive inbound calls? How do you manage your sales force, provide customer service, or offer help desk support? Do you employ home based call center agents. Do you currently have an onsite phone system (more...
by John Hagan | Apr 2, 2024 | AI, Artificial intelligence, Cloud Contact Centers
Enhancing your customers’ experience through AI-driven solutions is a strategic imperative for businesses navigating today’s fiercely competitive landscape. With customer expectations on the rise, contact centers must excel in delivering exceptional...
by John Hagan | Nov 16, 2023 | AI, Artificial intelligence, call center softwear, Cloud Contact Centers
In the fast-paced world of customer service, leveraging technology is key to staying ahead. One such innovation that has proven to be a game-changer for inbound call centers is Artificial Intelligence (AI). By seamlessly integrating AI into operations, call centers...