by John Hagan | May 1, 2020 | Telecom Services, TEM
These days, it is so important to provide the best customer service. It helps your customers remember who you are and, hopefully, tell others. Customer Service is what builds customer loyalty. Recently, our company has been working with the Salesforce support...
by John Hagan | Apr 10, 2018 | Telecom Services
In a previous blog article, we stated that it might be a good time to consider moving your Contact Center to the Cloud. This post is going a step further and provide you with a few questions to ask prospective contact center cloud suppliers. Unified Platform Does...
by John Hagan | Mar 26, 2018 | Telecom Services
Does your company make outbound calls to customers or receive inbound calls? How do you manage your sales force, provide customer service, or offer help desk support? Do you employ home based call center agents. Do you currently have an onsite phone system (more...
by John Hagan | Feb 26, 2021
Technology Services Cloud Contact Center Software It can be overwhelming to find the best Cloud based Contact Center solution for your business. Our proven process reduces the complexity to cut through all the options in finding the Right Solution. Right Provider....
by John Hagan | Jan 6, 2025 | Cloud Contact Centers, Telecom Aggregation, Telecom Savings Strategies
Why CX is Crucial for Inbound Call Centers: Focusing on the Bigger Picture With a competitive business landscape, customer satisfaction is more important than ever. One key way companies are differentiating themselves is by offering an exceptional Customer Experience...
