Remote Worker Trends

Remote Worker Trends

While many of us Americans spend extended time at home while schools and offices are shut down to slow the spread of the Coronavirus, we are using our online internet connections like never before.  Just yesterday, I was on a web call with a Salesforce tech and he was...

What Is Call Center

We have been fielding a lot of inquiries lately around Call Center. What is it and why would a business need one? Coming from an IT background, I find it is best to start with a simple definition to make sure everyone is on the same page. Call Centers in this context...
Call Center Software – An Overview

Call Center Software – An Overview

Call Center Software is used by businesses to manage and support communication with their customers and vendors. Whether it’s a massive customer service operation with multiple call centers and thousands of agents, or a small mom and pop business where the customer...

Follow Us