Disaster Recovery vs Business Continuity

Disaster Recovery vs Business Continuity

by | Jun 4, 2021

Disaster Recovery and Business Continuity are often misunderstood concepts. This post is a high level explanation of what they are, how they relate to each other, who needs them and what it takes to make them effective. Business Continuity: Like the name implies,...
Tools for Remote Customer Service Employees

Tools for Remote Customer Service Employees

by | Feb 15, 2021

In a previous post, we discussed how your employees were handling the remote work situation. Today, we’ll shift the focus to your customers. It is so important to provide noticeably great customer service so your customers will remember who you are and tell...
A look at Premise and Hosted PBX Solutions

A look at Premise and Hosted PBX Solutions

by | May 1, 2017

When it comes to business telecommunications, there can be no doubt that there is a lot of information and many options out there. Figuring out what kind of phone system is right for your business can be difficult and even frustrating. Vendors can’t be counted on to...

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