Disaster Recovery vs Business Continuity
Disaster Recovery and Business Continuity are often misunderstood concepts. This post is a high level explanation of what they are, how they relate to each other, who needs them and what it takes to make them effective. Business Continuity: Like the name implies,...
Tools for Remote Customer Service Employees
In a previous post, we discussed how your employees were handling the remote work situation. Today, we’ll shift the focus to your customers. It is so important to provide noticeably great customer service so your customers will remember who you are and tell...
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