Omni Channel For Better Customer Service
Let’s face it, customers expect to be able to interact with companies the way they want to. With all the methods (Voice, Email, Chat, Social Media) to communicate with you, the phone has become less and less common as their first choice of interaction. The old premise...Why Implement Omni-Channel
It seems that the least used App on our phones these days is the actual Phone App. I think people much prefer almost any other form of communication then to actually talk on the phone. Even e-mail is going to the wayside. Many of my friends rarely check their emails...
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