It seems that the least used App on our phones these days is the actual Phone App. I think people much prefer almost any other form of communication then to actually talk on the phone. Even e-mail is going to the wayside. Many of my friends rarely check their emails...
Omni-Channel is a marketing strategy describing cross-channel communication tools that companies use to improve their customer’s experience. It includes channels such as physical locations, FAQ webpages, social media, live web chats, mobile applications and telephone...
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