Tools for Remote Customer Service Employees

Tools for Remote Customer Service Employees

In a previous post, we discussed how your employees were handling the remote work situation. Today, we’ll shift the focus to your customers. It is so important to provide noticeably great customer service so your customers will remember who you are and tell...
What Comes After Covid?

What Comes After Covid?

As we adjust to working remotely or only going to the office when absolutely necessary, this is a good time to ask yourself how will your business function if all of your employees work remotely. I just read an article in the local business chronicle about how one of...

What is Unified Communications?

Good Afternoon. I just got back from the Channel Partners Expo and am sitting down to organize all my notes and memories from the event. The Channel Partners Expo is a gathering of several thousand Telecom Service brokers, value-added resellers, managed service...

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