Unified communications (UC) is not necessarily a single product, but a set of products that are interconnected via the intra and internet to provide a consistent unified user interface and user experience. Some of the office communication tools that can be integrated under UC are:
- instant messaging (chat)
- voice (including IP telephony)
- mobility features (including extension mobility and single number reach)
- web & video conferencing
- desktop sharing
- data sharing (including web connected electronic interactive whiteboards)
- call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
Telecom Service Providers are now providing the infrastructure for UC functionality in the cloud. It is called Unified Communications as a Service. (UcaaS). It eliminates the capital and support costs to a business by providing it as a subscription service. All you need is bandwidth, IP phones and conferencing equipment.
Contact us to see if UC is right for you.