Many of us have gotten very familiar with using all the different audio and video conferencing services as we work more and more from home. Video conferencing platforms like Zoom, Microsoft Teams, Google Meet, WebX, GoToMeeting and others have become a mission critical business tool that needs to be reliable.
This past year has made it abundantly clear how fragile and finicky video calls can be. You may have noticed when using the video portion of the meeting your video quality can freeze or the voice portion sounds choppy. Sometimes turning off your video share improves the voice portion of the meeting, but what if you need the video portion? All of this this can be very frustrating, especially when you are trying to provide someone an online demo and the video freezes and you have to reconnect to the meeting wasting valuable time.
Video call quality can be a challenge, but the cause of the problem and the solution can be hard to diagnose and adding a faster internet connection does not always solve the problem. Much of the problem can be referred to in telecom lingo as: packet loss, jitter and latency. Jitter or Packet loss is when you only hear a portion of a conversation or the voice call sounds as if someone is talking in a tunnel. However, faster bandwidth does not always solve the problem and many cannot switch to another internet provider especially when the choices are few and the options can be expensive.
The answer to fixing poor video and audio quality could be using ISP Diversity Software that automatically manages your internet traffic using two or more internet circuits to ensure your VoIP or video calls are not degraded by ISP congestion. Internet congestion is kind of like everyone traveling down a two lane highway all at the same time and traffic slows or stops. Congestion can also happen at various times of the day when usage of shared internet service in a neighborhood or office building is at its peak.
Intelligent software or SD-WAN (Software Defined Wide Area Network) can automatically prioritize and use the best possible internet circuit at any given moment. If one of your internet circuits has an outage, the applications you are using will seamlessly failover to another internet circuit. Intelligent software can automatically detect the internet connection that has the least congestion, jitter, packet loss and seamlessly route you to a lane that is flowing freely. In many cases, adding a backup wireless or 2nd internet connection can be less expensive than upgrading your current internet bandwidth. Why not have a seamless solution that does the work for you? You might be surprised how easy it can be to enhance your internet services. The solution is easier than you might think
John Hagan is CEO of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or his team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of new or better services.