Let’s face it, customers expect to be able to interact with companies the way they want to. With all the methods (Voice, Email, Chat, Social Media) to communicate with you, the phone has become less and less common as their first choice of interaction. The old premise based PBX system can’t support all of these solutions, at least in an efficient, cost effective way. They are hard to manage and expensive to upgrade when it comes time to keep up with changing technology. As a result, the premise based PBX solutions are going by the wayside. The alternative is a Cloud-based Omni Channel solution, commonly called Cloud Contact Center. Hosted Omni channel solutions are widely available to any sized company. It is becoming the go to solution for customer service during these rapidly changing times.
Below are 8 reasons to talk with a provider about what is available in a Cloud Contact Center solution:
- They provide best overall value and functionality compared to Premise based PBX
- It’s easy to add new locations without restrictions
- Allows call routing that is quick to set up and maximizes productivity
- Supports Voice, Email, Chat, Social Media solutions in one package
- Integrates with CRM software, like Salesforce, HubSpot and others
- Less expensive to upgrade and add additional services software
- A simple disaster recovery solution to avoid disruptions like what we are facing today
- Can provide advanced reporting and analytics – agent productivity, contact volume and method metrics and more
Reach out to an independent company if you are interested investigating the multiple hosted Contact center solutions further. Ask questions, and make sure the company you talk with understands your business needs and goals. Set up a demo to review multiple different solutions providers. You might learn something that can help your business in other ways, so ask questions.
Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.
John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or his team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise based solution.