I just spoke to my daughter who is allowed to telecommute once a week for her job, however now with the ongoing Covid-19 (coronavirus) she and her roommate are working from home all week. My daughter does enjoy the flexibility of working from home especially in Atlanta where the traffic can be challenging at times. However this week, companies and some governments are increasingly asking employee to work from home to minimize any spread of the virus. Prior to the coronavirus, never before have so many workers telecommunicated on such a broad scale, so now is a good time to ask; Does your business allow workers to work remote, or do you have a strategy for remote workers or business continuity? 
Today’s telecom software can make it easy to turn up remote workers. Companies with an inbound call center can easily allow their staff to work remotely by logging into the call center software right from a laptop and using a headset attached to the computer. Other types of cloud software or (VoIP) voice over internet phone systems) can allow users to easily forward their office phone number to their cell phone where they can make and receive calls directly from an app on their phone. The benefit here is that the customer will see the caller ID number of the office phone and not the employee’s cell phone number.
Today’s Cloud Telecom Services can have a company up and running in less than 48 hours, with no commitment or contract. Some options available are advanced ACD (Automatic Call Distribution), IVR (interactive Voice Response) and call recording. Analytics software can show how long an employee is logged in and who they call.
Below are just a few of the benefits that a cloud based VoIP or cloud contact center solution can provide today:
- Bring employees or sales agents online in less than 48 hours.
- Expanded customer communication channels to include email, chat, social media and mobile.
- Greater operational visibility into your call center agents’ activity. i.e. Monitor calls, listen to the conversations.
- Better call data reporting and analytics.
- Easy to change and administer with minimal agent training.
- Lower cost of ownership of cloud based contact centers.
- Can be integrated with CRM databases like Salesforce, Zoho or your proprietary customer database.
Business conditions can change overnight and having a business continuity strategy using cloud contact centers or Hosted VoIP system can be a valuable assist during challenging times.
In the very near future, I’ll have an article that will touch on backup and redundant internet solutions for a home business or office.
Teledata Select offers a whole range of services that will help you meet your business goals. Starting with a complimentary review of your current telecommunication bills to identify errors and find opportunities for savings, better service and more functionality. We also offer project management for new service implementation and infrastructure installs, including fiber and low voltage cabling. Call us at 404-257-1502 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via This Link to start a no obligation discussion of your specific business technology needs.
John Hagan is President of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Contact John or his team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of purchasing a new Hosted or Premise based solution.
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