Reduce your Telecom Cost
The telecom industry changes rapidly, in both the technology available and the costs to implement and use it. It ...
What is Telecom Expense Management (TEM)
Your business may not provide goods or services that are related to technology but there are few successful ...
Is Your Current Telecom Solution Meeting Your Needs
Your company’s telecom solution is an important tool in providing the quality, value and support that customers ...
Managing your Telecom changes
The decision to switch your Telecom Provider or modify your existing telecom solution is a big one. It will impact ...
Greater Reliability with SD-WAN
SD-WAN stands for Software-Defined Networking in a Wide Area Network. Basically, it breaks the link between ...
Reducing Costs with a Telecom Expense Audit
Telecommunications is one of the most difficult business expenses to manage. Research has shown that companies ...
Telecom Tools for your Remote Customer Service Agents
Providing noticeably great customer service is core to building customer loyalty. Loyal customers will remember ...
What are TEM Services?
The increasing costs of pretty much everything is impacting the bottom line of businesses as they try to stay ...
Considering A New Voice Or Internet Service Contract?
In this blog, I will discuss what you should keep in mind if you are considering making changes to your voice and ...
Putting Together a Cloud Security Strategy?
The methods of electronic communication have changed considerably over the past decade. Hitting breakneck speed in ...
Exploring Contact Center as a Service (CCaaS)
The customer/business relationship is becoming more and more an electronic one. I spend a lot of time talking to ...
Thoughts On Supporting Your Remote Employees
It looks like the Remote Worker business model looking like it is here to stay, It is important to understand the challenges to making it an effective solution. I discuss some of them in this post.