Your business may not provide goods or services that are related to technology but there are few successful growing companies that don’t have a reliance on technology. Acquiring and managing the technologies that support your business can be a major portion of time and money spent keeping your business running. Here are some of the challenges that I have worked with my clients around getting their supporting technology under control.
- Rapid changes/advancements in hardware, software and networking solutions can make technology solutions either quickly obsolete or an unmanageable hodgepodge of new and old technology.
- Home based or traveling workers can add security issues as they sign on via networks that are out of the IT Department’s control. Additionally, Using their own devices adds another layer of complexity,
- Managing telecom and computer device inventory can be difficult to set up and control over time. It is critical to managing your expenses and safe keeping your data.
- Technology leases, service plans and subscriptions can result in multiple vendors with multiple bills that need validation before payment.
What is Telecom Expense Management?
Telecom Expense Management, known as TEM, is the effort to control monthly costs associated with the using telecom services. This includes wireless service plans and inventory. Some TEM service providers will manage even more for you, such as IT, cloud management, Machine to Machine (M2M), and even utility spend.
A good TEM partner:
- Can provides a detailed inventory and asset management solution to help you manage all your IT/Telecom “stuff”
- Has the ability to forensically review, audit and dispute every bill — month in and month out – and deliver savings back to you
- Is an advocate for your business in disputes with carriers.
- Will provide a single view of both summary and detailed telecom expense reports delivered in the format you require to make more informed decisions.
Together, these offerings provide visibility into, and control of, a company’s telecommunications environment. This ultimately results in time and cost savings, while helping you manage your telecom inventory.
John Hagan is CEO of TeleData Select, a Telecommunications Consultant located in Atlanta, Ga serving customers throughout the US and overseas. His company provides business solutions for voice, data, mobile and cloud solutions for both large and small businesses. Teledata Select has strategic relationships with top TEM providers and will be happy to work with you to learn what TEM supplier has the best options and solution for your business. Contact John or his team for a complimentary telecom audit to make sure you’re getting the best value for communication services. The savings you receive could offset the cost of setting up new and better meeting collaboration options for your business.