New Year Resolutions for your Customer Service?
The New Year Celebrations have come and gone and the holiday decorations stored away for another year, it’s time ...
The Benefits of a Telecom Aggregator
The telecom industry changes rapidly, in both the technology available and the costs to get and use it. It is hard ...
What are SD-WAN Benefits
The number of implementations of SD-WAN is growing by leaps and bounds. According to Gartner, spending on SD-WAN ...
Looking back on Technology
While walking the aisles of Best Buy the other day, I got to thinking about how far technology has come in my life ...
Some Gift Ideas for 2017
Now that I have recovered from the big turkey dinner, I am down to the big job of finding the right gift for each ...
An overview of DSL, Cable and Fiber
There are others, but the most common internet service options available to the average consumer today are cable, ...
I Thought You’d Never Ask. Whats a Bot?
Internet Bots, What are they really?
The term "bot" comes from the word robot. An Internet bot may also be ...
Flying Without Instruments? A Guest Blog
No business should operate without routine IT system “Check Ups.” This is highly advisable since so many ...
How Do Your Customers Relate To Your Auto Attendant?
It is said that you never get a second chance at a first impression. When your customers call your business, what ...
Cisco’s Broadsoft Acquistion. Good for the customers?
Internet Hardware manufacturer Cisco just announced that they are buying BroadSoft, the technology innovator in ...
Getting To Simple, Aggregating your Telecom Service.
Recently, I had the opportunity to speak with the owners of companies with multiple locations. They were looking ...
I Thought You’d Never Ask – What is Omni-Channel Marketing?
Omni-Channel is a marketing strategy describing cross-channel communication tools that companies use to improve ...
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